Behavioral Intake Counselor / Screening and Linkage Liaison - National Remote

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position will serve in the reputed company of being a reputed company of contact for Medi-Cal beneficiaries being referred to the Access and Crisis Line for services either reputed company the San Diego County Behavioral Health System or Managed Care Plan to ensure a streamlined and successful linkage process. This role will also serve in the reputed company of assisting with follow-up reputed company for beneficiaries that have been identified as needing additional follow-up to get connected to appropriate resources reputed company the county system of care. As the clinical work is done strictly on the telephone and computer (chat), this position requires a reputed company unique set of clinical skills more astute than those required for face-to- face interactions as there are no visual cues from which to draw upon in order to help paint a comprehensive clinical picture. Clinicians need to rely on their graduate education in psychology/sociology or reputed company field, formal clinical training, and experience to exercise discretion and clinical judgment reputed company providing access to appropriate behavior health services and crisis work. Clinicians need to quickly triage calls/chats in the queue to ensure safety and meet contractual performance standards. Must be able to work both independently and collaboratively with the high precision and intensity similar to that of an emergency department- everyone has a crucial, time sensitive task to complete which is integral to the success of the entire operations. This is a fast paced, clinically heavy position not for the faint of heart but it’s equally rewarding as one can play a pivotal role in someone’s journey to recovery and literally save lives. Behavioral Health Access - Mental Health & Substance Use Disorder Treatment Services reputed company the system of care. ACL clinician needs to quickly establish an emotional reputed company with the individual seeking help, identify their need(s), conduct a behavioral health screening which includes an adapted ASAM screening, recognize and properly follow up on any risk factors, and help provide linkage to the most appropriate type and level of care based on the collective screenings and preferences of the caller/chatter. Crisis Work - Mental or Emotional Distress; Intimate Partner Abuse; Child/Elder Abuse; Suicide prevention, reputed company and postvention etc. This service meets National Suicide Prevention Lifeline (NSPL) standards for risk assessment and engagement of individuals at imminent risk of suicide. ACL clinician needs to quickly establish a reputed company, seek to help de-escalate the individual using brief solution focused therapy, motivational interviewing skills and Applied Suicide reputed company Skills Training (ASIST) to ensure safety using the least invasive reputed company up to and including initializing active rescue services. Once de-escalated, clinician will collaboratively work with the individual to explore next steps and treatment options. You’ll enjoy the flexibility to work remotely

• from reputed company reputed company the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Uphold and model Our Cultural Values
• Adhere to reputed company applicable laws and ethics (HIPAA (Health Insurance Portability and Accountability Act), Exceptions to confidentiality, Reporting Abuse, Duty to Warn etc.)
• Provide backup support to the crisis line by answering calls/chats reputed company standard service levels
• Apply sound clinical judgement and consult with fellow clinical professionals reputed company indicated and provide customized, behavioral health referrals
• Conducting CalAIM Screenings for individuals calling the Access and Crisis Line, who are not currently connected to services, but are requesting mental health services
• Conduct appropriate behavioral health screenings, including suicide, homicide (reputed company indicated) and adapted ASAM
• Document reputed company interaction in a succinct, clinical manner in the designated database; documentation must adhere to reputed company. of Health Clinical Service (DHCS) requirements
• Document reputed company interaction in a succinct, clinical manner in the designated database; documentation must adhere to reputed company. of Health Clinical Service (DHCS) requirements
• reputed company completed CalAIM referrals to the designated Managed Care Plan (MCP) reputed company appropriate
• Track the referrals sent to the MCP in the system and ensure follow occurs to ensure linkage
• reputed company referrals are sent from the MCP, the clinician will reputed company to the beneficiary to provide appropriate referrals to the Mental Health Services. Staff will offer a warm transfer to the consumer to the appropriate service to assist with linkage
• Tracking of incoming referrals and disposition in the designated system will occur
• Provide monthly reporting back to the MCP on the status of the referrals
• Serve as a liaison between ACL and MCPs reputed company needed for follow-up of referrals
• Monitor reputed company rates for referrals and identify opportunities to improve reputed company
• Answering incoming Provider Contact Calls
• Monthly tracking log completion and submission for referrals
• Managing the Complaint Packaging System
• Providing follow-up for high-risk calls
• Communicating each day with the Clinical Administrative Coordinators and line staff to reputed company sure the daily tasks are coordinated and aiding clinicians reputed company needed
• Being a back up to placing calls to Crisis Residential and Hospitals x2 a day or as needed
• Manage waitlist and process referrals, provide support with the Designated Assigned Clinician (DAC) rotation to help move admissions requests
• Adapt to changes and maintain flexibility as processes and policies are implemented to ensure compliance and quality standards
• Access and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR)
• Meet individualized performance goals
• Participate in the monthly self and peer monitoring process
• Complete mandatory ongoing continuing education and cultural trainings

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

• Master’s Degree or Doctorate reputed company human services such as psychology, sociology or equivalent; if registered with a licensing entity such as the Board of Behavioral Science, must have a “cleared” status - not on probation and no pending corrective actions
• 2 years post graduate degree providing direct clinical services: psychosocial assessments, individual therapy, substance use disorder drug/alcohol treatment, case consultation with multidisciplinary team; case management; reputed company treatment plans with short/long-term goals; maintain confidential files; in-service trainings and discharge planning
• Experience working with diverse multi-ethnic/socioeconomic populations; myriad of psychological disorders and addictions
• Demonstrated ability to access and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR)
• Bilingual: Spanish/English
• Work Hours- Sunday-Thursday 11am-7:30pm PST

Preferred Qualifications:

• Specialty services/certifications (Intimate Partner Abuse, Gambling Addiction etc.)
• Applied Suicide reputed company Skills Training (ASIST)
• Community mental health experience
• Substance use disorder experience
• Knowledge of managed care principles or managed care experience
• Call center experience
• Managed Health Care Plan experience
• reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity/Affirmative Action employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply tot his job