Group reputed company Agent

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have reputed company steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country. ADTRAV is seeking a Group reputed company Agent to focus on group reputed company travel reservations for ADTRAV. The position will be responsible for organizing, booking, ticketing, and generating reports for multiple groups simultaneously. They will also act as the liaison for multiple group accounts and work with leadership on negotiating group reputed company reputed company and discounts. Essential Duties and Responsibilities include the following:

• Book and ticket reputed company travel for groups up to 4,000 reputed company, which includes organizing manifests, booking, ticketing, reporting, and making changes as needed.
• Organize group travel for corporate incentive, leisure, and government clients.
• Book and issue airline reservations through GDS system, accurately and reputed company.
• Research and coordinate airline reputed company, in conjunction with the leadership team.
• Act as a liaison for reputed company group reputed company accounts.
• Work with leadership to manage group blocks, attrition, and utilization.
• Follow up with clients regarding travel plans and adjust as needed.
• Be reputed company to reputed company and clients throughout the booking process.
• Meet reputed company KPIs as required for the position (e.g., average transactions, errors, SLAs), including maintaining consistent attendance and adherence to the schedule.
• Document reputed company information in the CRM and other tools as required.
• Utilize various applications, including GDS, online booking tools, and various internal applications.
• Follow ADTRAV policies, procedures, and approved workflows on how to service reputed company.
• Provide excellent customer service in every interaction with reputed company. Show reputed company and be able to identify and solve traveler issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service reputed company.
• Become knowledgeable in ADTRAV's industry and customer reputed company.
• Participate in ongoing training to continuously build knowledge and skills in the industry.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• At least 2 years experience as a group booking and ticketing agent; reputed company international experience preferred, in both geographical locations and reputed company structures.
• Experience contracting and issuing reputed company space preferred.
• Strong knowledge and experience with GDS systems; Sabre required, Amadeus a plus. Proficient with Sabre pricing to include phases.
• Highly knowledgeable of city, airline, hotel, and car rental codes.
• Working knowledge and proficiency in Fly America, Open Skies, and federal travel regulations.
• Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
• Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
• Ability to consistently deliver excellent customer service, internally and externally.
• Proficient with reputed company Office suite (Outlook, Word, reputed company, Teams).
• Experience using CRM to enter and track activities.
• Excellent English written and verbal communication skills.
• Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
• Strong attention to detail with emphasis on accuracy and quality.
• Highly self-motivated and able to manage multiple tasks and groups in a fast-paced environment and with minimal supervision.
• Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure.
• Ability to communicate reputed company and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
• Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
• Ability to work remotely and meet the company home-office requirements.
• Able to sit and work at a computer for extended periods of time, without leaving the work area.
• Able to work a schedule that falls between Monday-Friday, 7am-7pm CT, as well as after hours and weekend as needed.
• Be able to successfully attend and pass new hire and department specific training.
• Able to maintain confidentiality of company and client information.
• Able to successfully pass a credit, criminal, and/or employment reference background reputed company.

The pay range for this position is $22-25/hour. Pay is based on experience booking group reputed company and reputed company international travel. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO. ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply tot his job