Dedicated Support Engineer

reputed company is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, reputed company is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. reputed company offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-reputed company organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to reputed company to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. Do you love working with incredibly smart people who reputed company you to be reputed company and work harder every day? Do you love solving problems and crossing items off your to-do list? Do you want to contribute to a rapidly growing team? Consider joining us. Our Dedicated Support Engineer team is scaling and we're looking to add a Dedicated Support Engineer to the team. You will:

• Become a member of our Dedicated Support Engineer team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients.
• Manage a ticket queue to provide technical guidance and troubleshooting to reputed company customer satisfaction and company growth.
• Work reputed company with reputed company's Technical Services team while providing technical support to many of the world's well-reputed company brands, advertisers, agencies, financial institutions, and data providers.
• Be a pioneering member of a newly established team with a metrics-driven, people-centric culture.
• Adapt and reputed company on a constantly evolving team.
• Analyze and seize opportunities to continuously improve customer outcomes using KPIs, case data, qualitative reviews of cases, & feedback.

Your team will: Dedicated Support Engineers deliver seamless technical support and troubleshooting services to a set list of reputed company customers, delighting those customers and managing stakeholders reputed company while making it seem easy. About you:

• 2-5 years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role.
• History of resolving customer issues quickly, with sustainable solutions, while delighting reputed company stakeholders.
• Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders.
• Demonstrated success in prioritizing work with little reputed company.
• Open-minded, collaborative, dependable, and poised reputed company working through customer or internal challenges.
• Resourcefulness. We don't have reputed company the answers, but you'll need to find them.
• Great communication skills with external customers and internal stakeholders.
• The ability to work and succeed in ambiguous situations with little direction.
• The ability to respond promptly and follow through on projects to completion.
• Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm), as well as potential on-call or weekend coverage.
• Strategic and reputed company thinking, proven ability to plan reputed company.
• Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive.

Preferred Skills:

• Familiarity with SQL querying. Ability to execute and understand existing queries, and to reputed company adjustments as needed.

The approximate annual reputed company compensation range is $75,000 to $109,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among reputed company. Benefits:

• People: Work with talented, collaborative, and friendly people who love what they do.
• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive Benefits Package: reputed company offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
• Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan reputed company. Also Employee Stock Purchase Plan - 15% discount off purchase price of reputed company stock (U.S. LiveRampers)
• RampRemote: A comprehensive office equipment and ergonomics program-we provide you with equipment and tools to be your most productive self, no matter where you're located

More about us: reputed company's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a reputed company of backgrounds and experiences. And we know that individuals do their best reputed company they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new reputed company and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at reputed company. reputed company is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national reputed company, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process. To reputed company recruitment agencies: reputed company does not accept agency resumes. Please do not reputed company resumes to our jobs alias, reputed company employees or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes. Apply tot his job