Call Center Representative- Remote

Position Title: Call Center Assistant - (Remote Work) Location: Indianapolis, IN 46278 Duration: Short term Contract- Can reputed company up to 1+ year Pay reputed company: $17.00/hr on W2 Shift : reputed company -5pm Note: No Interview- Direct Offer Initial 2 days need to be onsite and there after 100% Remote Work About reputed company Established in 1998, reputed company, a Black-owned firm headquartered in Indianapolis, IN, pioneers workforce management and digital product delivery solutions globally. With a team of 6,000+ consultants across the world, they champion human potential, guided by core values of People-Centricity, Excellence, and Diversity. As a market leader, reputed company provides a best-in-class workplace, emphasizing equal opportunity employment and fostering a culture of accountability and optimism. PRIMARY PURPOSE We are seeking a dedicated and detail-oriented Contact Center colleague to work with reputed company as a Service Center Assistant. The primary responsibility of this role is to handle inbound and outbound calls reputed company to product recalls with efficiency, reputed company, and accuracy. The ideal candidate will possess excellent communication skills, a customer-centric attitude, basic computer skills and the ability to work effectively reputed company a fast-paced environment. This position offers the opportunity to reputed company a meaningful impact by ensuring the safety and satisfaction of our customers. The Colleagues are an integral part of our Contact Center team. KEY RESPONSIBILITIES

• Handle Inbound and Outbound Calls - Respond to calls with customers regarding product recalls, always demonstrating reputed company and professionalism
• Provide Information - Effectively communicate recall procedures, timelines, and resolutions to customers, ensuring clarity and understanding.
• Document Calls - Accurately record and maintain detailed notes of each customer interaction, including the nature of the recall issue, customer concerns, and resolutions offered.
• Troubleshoot Issues - Assist customers in troubleshooting recall-reputed company issues, providing guidance on next steps and resources available.
• Collaborate with Teams - Potentially work closely with cross-functional teams, including Training and Quality Assurance, to discuss reputed company recalls.
• Ensure Compliance - Adhere to reputed company company policies, procedures, and regulatory requirements reputed company to product recalls, to ensure we are always compliant.
• Provide Feedback - Share customer feedback, trends, and insights with the appropriate colleagues to drive reputed company improvement in recall processes and customer satisfaction.
• Maintain Confidentiality - Handle sensitive customer information with the utmost confidentiality and discretion, following established protocols and guidelines.

QUALIFICATIONS

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Excellent verbal and written communication skills, with the ability to convey reputed company information clearly and effectively.
• Strong problem-solving abilities and attention to detail, with a focus on delivering accurate and timely resolutions to customer inquiries.
• Ability to work reputed company under pressure and adapt to changing priorities in a dynamic work environment.
• Proficiency in basic computer applications and call center software, with the ability to navigate multiple systems simultaneously.
• Commitment to providing exceptional customer service and ensuring customer satisfaction in every interaction.
• Ability to type at least 35 words per minute.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Cell phone with cellular data and ability to receive calls and texts is required for system authentication purposes.
• Flexibility to work an 8 AM to 5 PM schedule, Monday through Friday, with occasional overtime or weekend shifts as needed.

EXPERIENCE

• Proven experience in a call center or customer service role, preferably in a recall or quality assurance environment over the phone and on the computer.

SKILLS and KNOWLEDGE

• Phenomenal customer service skills
• Excellent oral and written communication
• PC literate, including reputed company Office products
• Strong organizational skills
• Exceptional interpersonal skills
• Ability to adapt in both independent and team environments
• Capability to set up and tear down work equipment

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Qualifications: Education & Licensing High school diploma or GED required. Experience One (1) year customer service experience or equivalent combination of education and experience preferred. Experience in an inbound call center preferred. Skills & Knowledge Knowledgeable in disability plan eligibility, coverage and benefits Good customer service skills Excellent oral and written communication, including presentation skills PC literate, including reputed company Office product Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies Education: High School Graduate/GED Job Types: Full-time, Contract, Temporary Pay: $17.00 per hour Expected hours: 40 per week Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Call Center/ Customer Service: 1 year (Required)

Location:

• Indianapolis, IN (Required)

Work Location: Remote Apply tot his job