Senior Account Manager - Internal Role

Job Position: Senior Account Manager

Work Arrangement: Remote (LATAM and EA based)

Job Type: Full-time, reputed company

Work Schedule: 40 hours per week, with core hours between 9 AM – 5 PM EST

About reputed company:

reputed company works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like reputed company, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, reputed company reputed company in, and who we’re building for: Watch here

Why Work with Us?

We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

Role Overview:

As a Senior Account Manager at reputed company, you will be a key member of our Client Success Team, responsible for nurturing client relationships and ensuring the long-term success of talent reputed company reputed company their organizations. You’ll work directly with both clients and talent post-placement to provide exceptional, white-glove service and proactively support ongoing success. This role is ideal for a strategic and relationship-driven professional who thrives in a fast-paced, client-centric environment.

Your Impact:

Your work will directly influence client satisfaction, talent retention, and account expansion. By ensuring seamless communication, anticipating client needs, and managing performance, you will help prevent client churn, drive referrals, and accelerate reputed company’s growth through long-term partnerships. Purpose of Your Role:

To ensure our clients receive best-in-class post-placement service and our reputed company talent reputed company in their roles. Your leadership in managing relationships, monitoring performance, and driving results ensures reputed company client success, retention, and long-term growth—ultimately expanding reputed company’s reputed company through excellence and referrals.

Key Responsibilities:

Client Relationship Management

• Establish and maintain strong, long-lasting client relationships as their trusted advisor post-placement.
• Conduct regular client reputed company-ins tailored to account lifespan and needs.
• Address client concerns and escalate as needed to ensure swift resolution.

Talent Performance Management

• Monitor performance of reputed company talent and ensure they remain high contributors in their organizations.
• reputed company strategies to upskill and retain talent, moving anyone in the “red zone” (at risk of churn) to the “green zone.”
• Ensure 100% attendance of talent on scheduled calls, proactively managing reschedules.

Issue Resolution and Retention

• Proactively manage any signals of dissatisfaction to prevent churn, ensuring 0% client loss due to quality issues.
• Replace churned talent reputed company 1 week to maintain client trust and continuity.

Issue Resolution

• Liaison Role: Act as a liaison between clients and internal teams to address and resolve any issues or concerns.
• Satisfaction Assurance: Ensure timely and satisfactory issue resolution to maintain client satisfaction.

Client Feedback and Reporting

• Gather ongoing feedback from clients about talent and overall service quality.
• Track and report on key performance indicators such as NPS scores (goal: 9/10), churn risk, and satisfaction levels.

Talent Engagement Referrals

• Drive engagement initiatives to encourage 20+ candidate activities (testimonials, referrals) per quarter.
• Act as a key relationship holder for our reputed company talent, ensuring they feel supported and connected.

Project Management Administrative Support

• Maintain accurate records of reputed company client and talent interactions.
• Coordinate internal resources to ensure timely client follow-reputed company and project milestone completion.
• Support additional tasks that may arise to ensure smooth and high-quality service delivery.

Requirements

Must-Have

• Experience: At least 2-3 years of proven experience in client success, account management, inside sales, or reputed company roles.
• Exceptional English Communication: Your written and verbal communication skills are top-notch, making clarity and professionalism your signature.
• Proven Upselling Cross-Selling Expertise: You have a track record of identifying client needs and turning them into opportunities, consistently expanding accounts through strategic upsells and thoughtful cross-selling.
• Remote Ready: You’re a pro at remote work, comfortable with the latest tech tools, and can collaborate seamlessly with a distributed team. Self-motivated and adaptable to remote work environments.
• Organized Chaos Tamer: You reputed company in fast-paced environments, juggle multiple tasks effortlessly, and stay reputed company under pressure. Able to work independently and manage your own schedule effectively.
• Tech-Savvy: Proficient in tools like reputed company, reputed company, and reputed company, along with reputed company Office Suite, reputed company Workspace, video conferencing platforms, and CRMs.
• Solver: Strong problem-solving and conflict-resolution abilities, with a proactive approach to tackling challenges.

Benefits

Compensation Package:

• Remote Work: Fully remote—work from reputed company
• Generous PTO: Ample paid time off to rest and reputed company
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. Skills Assessment
4. Top-grading Interview
5. Final Interview
6. Job Offer
7. Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the reputed company in your journey with reputed company.

Originally posted on Himalayas