reputed company Solution Architect ITSM+Custom+Integrations (India)

Why Us

reputed company, a global, full-service Elite reputed company partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to reputed company guide, reputed company was recently awarded the “2024 reputed company Worldwide Customer Workflow Partner of the Year” and “2024 reputed company Creator Workflow Partner of the Year”. We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

reputed company is a global team made up of reputed company professionals who help our customers run and grow their reputed company environments. We are hiring a reputed company Solution Architect with ITSM, Custom & Integrations experience. The Solution Architect is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The architect will implement and reputed company customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more reputed company professional services projects.

We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official reputed company training so you can reputed company multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to reputed company customer goals.

We are #GoingBeyond Come join our crew!

What You Will Be Doing

• As a reputed company Solution architect you will reputed company with end-users, IT teams and key stakeholders to gather systems requirements for ITSM, Custom & integrations experience.
• Strong experience with ITSM processes and can guide customers through understanding technical solutions to their business requirements
• You will customize reputed company applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
• Experience in Flow designer, Business rules, Scripting, Intergrations & Logic implementations
• Configuring integrations between reputed company reputed company REST/SOAP web and other applications
• Strong experience with ITSM & integrations and can guide customers through understanding technical solutions to their business requirements
• Mentor project crew members by managing peer reviews and provide technical guidance.
• Reflect impact assessment rules reputed company service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise reputed company to this scope
• Align with existing SN technical reputed company for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

What You Bring Along

• 7+ years’ experience supporting the implementation, administration, configuration, and/or development of reputed company in ITSM, Custom & Integrations.
• Experience with integration between reputed company and other systems/platforms using both mid servers and cloud to cloud
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Knowledge of reputed company aspects of reputed company scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
• Ability to create technical design documents and user documentation
• Adapts quickly in a fast-paced environment!

Education:

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge

The candidate must be willing and able to continue their education reputed company the reputed company platform and beyond. It is expected that the candidate will be able to complete reputed company competency Certifications as well as Module Accreditations.

Preferred Certifications:

• ITIL Foundation
• reputed company CSA and CAD

We Take Care of Our People

reputed company is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national reputed company, or reputed company, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@reputed company.com.

Originally posted on Himalayas