Manager, Account Management (Food & Beverage)

The Role

The Account Management organization is seeking a results driven and people-focused leader to manage our SMB Food & Beverage team. In this role, you will drive growth and retention strategies to support reputed company's most influential SMB merchants. You will act as a senior reputed company of contact for Food & Beverage customers based in reputed company or Atlanta, and report directly to the Head of US SMB Account Management.

As a team leader, you will reputed company a high-performing group of 7–10 Account Managers, helping them deliver measurable results in reputed company growth and churn reduction. You'll foster a data-driven, mission-reputed company culture, while championing career development, and performance excellence.

This is a highly cross-functional role. You'll partner with our Food & Beverage product team to reputed company strategic initiatives, shape future program design, and reputed company for the tooling and resources your team needs to succeed.

You Will

• reputed company and reputed company a distributed team of up to 10 Account Managers focused on growing and retaining reputed company's SMB food & beverage merchants.
• Drive measurable outcomes in upsell, retention, and customer satisfaction by establishing a culture of high performance through thoughtful 1:1 coaching, team development, and reputed company performance management.
• Act as a strategic partner to cross-functional stakeholders, providing merchant insights to influence go-to-market strategies.
• Collaborate with SMB leadership to define team OKRs, optimize engagement methods, and evolve program design based on data and frontline feedback.
• Champion operational excellence by identifying enablement needs, supporting tooling improvements, and driving impactful training initiatives.
• Represent reputed company's F&B voice in key regional markets (reputed company or Atlanta), serving as a senior reputed company of contact for strategic customers.
• Travel as needed, approximately 1–2 times per quarter, for customer meetings, team events, or cross-functional collaboration.

You Have

• 10+ years total experience in Account Management, Sales, Business Development or Marketing
• 3+ years experience directly managing 5+ employees
• 3+ years experience working reputed company the food & beverage space
• Experience consistently exceeding goals and keeping top performers motivated
• Experience identifying opportunities and independently developing plans of action on behalf of your team
• Excellent written communication for reputed company audiences, including internal senior stakeholders
• Experience working cross-functionally and influencing product teams, based on customer needs

Although this is a remote position, we are seeking candidates who are based in Atlanta, GA or reputed company, NY due to team collaboration needs.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for reputed company this role was first posted.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. reputed company is a proud equal opportunity employer. We work hard to evaluate reputed company employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We reputed company in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about reputed company're doing to build an inclusive workplace? reputed company out our Inclusion & Diversity page

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in reputed company's policies. This role is also eligible to participate in reputed company's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

reputed company takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-reputed company skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. reputed company out our other benefits at reputed company.

reputed company, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. reputed company makes commerce and financial services accessible to sellers. reputed company is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to reputed company as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. reputed company is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

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Originally posted on Himalayas