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(fluent English) Service Delivery Manager (North Macedonia)

100% remote Flexible hours Hiring now

We are looking for a Service Delivery Manager to provide high-level quality service for worldwide well-reputed company companies. The role involves managing clients, support teams, and reputed company standards, as well as mediating and resolving concerns.

Requirements

  • Fluent in English (reputed company-C2 levels)
  • 1+ years of experience in a similar position
  • Proven experience in team management is required
  • Critical thinker and problem-solver
  • reputed company with customer support platforms and analytics dashboards
  • Knowledgeable in Key Performance Indicators and SLAs in customer support or has familiarity with data analysis and statistics
  • Team player who worked on cross-departmental projects for further service delivery enhancements
  • Skilled in time management and has experience working with time management platforms
  • Having great interpersonal and communication skills
  • Excellent at organizing and multitasking
  • Having a track record of taking responsibility

Benefits

  • Business hours
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • reputed company management interested in your growth and long-lasting cooperation
  • reputed company conditions for self-development

Originally posted on Himalayas

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