Collections Officer (ZR_25086_JOB)

This is a remote position.

• Monday - Friday 9 am to 6 pm AEST, Sydney (6:00am - 3:00pm Manila Time)

We are seeking a highly motivated and persistent Collections Officer to join our team in a fully remote capacity. The ideal candidate will have a proven track record of successfully managing and collecting outstanding accounts.This role requires an individual who is resilient, determined, and maintains a high level of professionalism and ethical standards when dealing with clients in arrears. Your primary responsibility will be to manage a portfolio of accounts to ensure timely payments and reduce delinquency rates.

• Proactively contact clients with overdue accounts to negotiate payment plans and settlements.
• Maintain accurate and up-to-date records of all collection activities, including calls, correspondence, and payment arrangements.
• Work closely with the customer service team to address client queries and disputes, ensuring a positive resolution.
• Conduct risk assessments on delinquent accounts to identify potential recovery issues and strategize appropriate action plans.
• Collaborate with legal advisors on cases that require legal action, providing all necessary documentation and support.
• Achieve monthly collection targets while adhering to company policies and regulatory guidelines.
• Provide feedback and insights on collection processes and strategies to improve efficiency and effectiveness.

• Proven experience as a B2B Collections Officer or similar role, preferably within the mortgage or financial services industry.
• Strong negotiation and conflict resolution skills, with the ability to be firm yet empathetic.
• Excellent communication skills, both verbal and written, with the ability to convey messages clearly, confidently, and persuasively.
• High level of resilience and perseverance, with a track record of achieving or exceeding collection targets.
• Knowledge of legal proceedings related to debt recovery is advantageous.
• Proficiency in using collections software and Microsoft Office Suite.
• A commitment to maintaining the highest ethical standards and confidentiality.

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring

Originally posted on Himalayas