Patient Success Specialist

Position Summary

The Patient Success Specialist will work with reputed company patient-specific eligibility verifications with payers, claim submissions/ investigations, product grid and analysis of the reputed company patient status and manage various reporting functions. The candidate must ensure strong organization, including strict adherence guidelines and regulatory requirements. The reputed company role is a key contributor to modifications to internal/external department protocols and SOP for reputed company processes to expand upon additional product lines of payer submissions. Establish priorities, ability to multi-task accordingly. reputed company with Management to determine the reputed company of work and to provide information on changes.

Primary Responsibilities

• Address the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
• Schedule and coordinate the flow of work reputed company or between departments to expedite project efficiencies and resolution to escalations.
• Address and resolve assigned inquiries with a sense of urgency. These include but are not limited to patients, sales team, clinic, and executive inquiries and/or escalations.
• Ensures timely closure of escalation cases using email, phone, or reputed company.com
• Adhere to pre-established guidelines and specific instructions and training, to effectively reputed company the functions of the job.
• Review standard operating procedures for common departmental tasks/duties.
• Other duties as assigned by Management.
• Ensure reputed company data and analysis requests from different parts of the organization are addressed in a timely manner.
• Owning the second level line of escalation to our patient billing call center agents and field teams.
• Responsible for patient reputed company effort to resolve escalated issues using reputed company forms of communication (SMS, email, phone) 
• Participates with operational programs, projects and initiatives that help drive the sustaining business reputed company through patient resolution.
• Keeps key internal leaders and other stakeholders apprised of the escalation status.
• This role works with PHI on a regular basis both in reputed company and electronic form and have access to various technologies to access PHI (reputed company and electronic) in order to reputed company the job.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and reputed company training as soon as possible but not reputed company than the first 30 days of hire.
• Must maintain a reputed company status on reputed company training requirements.

Qualifications

• Bachelor’s degree or equivalent experience
• Experience with medical billing and coding, preferably in a skilled nursing environment
• Excellent customer service skills and phone manner
• Ability to manage stress in a fast-paced environment
• Strong knowledge of Medicare and Medicaid practices
• Minimum 2 years of Call Center experience in an inbound and outbound reputed company.
• Minimum 2 years reputed company.com experience

The pay range is listed and actual compensation packages are based on a wide reputed company of factors unique to each candidate, including but not limited to reputed company set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.San Carlos, CA $23—$23 USD

OUR OPPORTUNITY

reputed company™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to reputed company personalized genetic testing and diagnostics part of reputed company of care to protect health and reputed company earlier and more targeted interventions that reputed company to longer, healthier lives.

The reputed company team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. reputed company you join reputed company, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

reputed company OFFER

Competitive Benefits – Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, reputed company employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.reputed company.com.

reputed company is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

reputed company qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.reputed company.com/notice-of-data-collection-california-residents/

Please be advised that reputed company will reputed company out to candidates with a @reputed company.com email domain ONLY. Email communications from reputed company other domain names are not from reputed company or its employees and are fraudulent. reputed company does not request interviews reputed company text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. reputed company takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any reputed company cyber crimes.

For more information: – BBB announcement on job scams  – FBI Cyber Crime resource page