Join FlexCare as Director of Operations – 100% Remote

Director of Operations – Ambulatory Infusion Center (Remote) Location: Remote Schedule: Monday–Friday, 8:00 AM – 5:00 PM Reports To: VP of Operations FLSA Status: Exempt Position Summary The Director of Operations oversees the daily management, strategic planning, and overall performance of the Ambulatory Infusion Center. This leader ensures high-quality, cost-effective patient care delivery while maintaining compliance with all federal, state, and local regulations. The role involves cross-functional collaboration, financial oversight, staff development, and operational excellence. If you’re passionate about leading with purpose, optimizing healthcare delivery, and being part of a collaborative, patient-centered culture, this role is your calling.

• Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Job Duties

• Review, optimize, and roll out updated processes to ensure efficiency and best practices.
• Direct and manage all operational functions of the infusion center, ensuring smooth clinical and administrative workflows.
• Collaborate with medical directors, nursing leadership, and pharmacy staff to uphold standards of care and improve patient outcomes.
• Monitor and analyze key performance indicators (KPIs), patient satisfaction, and operational efficiency; implement continuous improvement initiatives.
• Oversee scheduling, staffing models, and productivity standards to ensure adequate coverage and optimal patient throughput.
• Develop and manage budgets, including cost containment strategies and forecasting future resource needs.
• Ensure compliance with OSHA, HIPAA, CMS, and other regulatory agencies.
• Assist with accreditation and quality assurance efforts.
• Provide leadership, coaching, and performance management for operations staff.
• Provide support to VP of Operations and assist with requested tasks as needed.

Competency Statements

• Teamwork and collaboration
• Professionalism and strong work ethic
• Critical thinking and problem solving

Supervisory Responsibility This role does not have any supervisory responsibilities.

• Position Type and Expected Hours of Work

This is a full-time position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shift may change in accordance with business needs. Exempt employees must have the ability to be on-call and available, as business needs require. Required Minimum Job Qualifications, Experience, Education and Training

• Education: Bachelor’s degree
• Experience: 3–5 years’ experience in medical operations position
• Computer Skills: Microsoft Word, Outlook, Excel

✅ Additional Eligibility Qualifications Must be able to accomplish any and all duties with little to no assistance. ‍ Work Environment 100% Remote ️ Regular computer, phone, and video conferencing Light physical activity — mostly sedentary but some light lifting or reaching Perks & Benefits – Because You Deserve It! ✅ Company-paid health, dental, and vision insurance ✅ Short & long-term disability + group term life coverage ✅ Paid Parental Leave – because family comes first ✅ Birthday Off – yes, really! Take the day to celebrate YOU! ✅ 401(k) retirement plan with company match ✅ Generous PTO + holidays + a 24-hour floating holiday ✅ Wellness perks to support your physical and mental health Why Join FlexCare? We’re more than a company — we’re a mission-driven team that’s reimagining healthcare one patient at a time. At FlexCare, you’ll be empowered to lead boldly, grow professionally, and make a lasting impact from day one. Our culture is people-first, growth-minded, and full of opportunities to shine. If you thrive in fast-paced, high-impact environments where your contributions truly matter, you’ll feel right at home. Ready to Shape the Future of Outpatient Care? Apply now and become the next Director of Operations at FlexCare. Let’s build something better, together. Apply Job! Apply to this Job