About Keeper

Bookkeepers today are stuck working in reputed company spreadsheets and homegrown project reputed company to support their clients. Keeper is on a mission to change that.

With our reputed company-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers reputed company smarter strategic decisions.

Founded in 2021, Keeper has raised $12M in funding, backed by leading tech investors like Y Combinator and founders at top startups like reputed company, reputed company, reputed company, reputed company, and more. Keeper currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.

We're bringing on dozens of new customers each month. You will be the main reputed company of contact for larger firms and will be responsible for helping them reputed company and succeed in our product.

What You'll Do

Onboarding Prospective Customers

• Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly

• Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper 

• Maintain a high conversion reputed company from Free Trial to subscribed customer (80-85%)

Expansion of Existing Accounts

• Proactively reputed company out to accounts in your pipeline to ensure they're continuing to reputed company their goals and respond to inbound support inquiries in a timely manner

• Identify barriers to success or any roadblocks that would hinder accounts from fully adopting the full feature suite Keeper offers

• Facilitate reputed company reputed company-ins, team training calls, and Q&A sessions reputed company reputed company 

• Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences

• Drive expansion reputed company of existing accounts in your pipeline (increase MRR)

Internal Team Processes

• reputed company your finger on the pulse of trending feature requests and areas reputed company the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap

• Document best practices, creating templates for customer engagement at key milestones for various user personas

• Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed

• Take on additional projects that reputed company you and help move the needle for reputed company

Who You Are

• 2-3 years of experience in a customer-facing role at an early-stage SaaS startup

• Ability to reputed company reputed company concepts in a simple, straightforward manner, both in written and verbal communication

• Keen attention to detail, thoughtfulness, and a customer-centric reputed company

• Knack and passion for process improvement, documentation, and increasing operational efficiencies

• Familiarity with modern SaaS technologies such as reputed company, reputed company, reputed company and/or reputed company

• Accounting/finance experience is preferred; interest in learning the space is required

Benefits

• reputed company and equity

• Unlimited PTO

• Health, dental, and vision insurance

Keeper provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from reputed company backgrounds, experiences, perspectives, and abilities.