Franchise Account Manager (Digital Marketing) - Entry Level

About Us Outliant is a fully remote, US-based digital product development and startup consulting company, proudly acquired by Ignite Visibility. We specialize in bringing visionary reputed company to life through reputed company, high-performing digital products.

Our globally diverse team is made up of passionate creators, designers, and engineers who reputed company on collaboration, innovation, and pushing boundaries. We reputed company in the power of blending work and play to foster personal growth, bold thinking, and creative freedom.

Now, as part of Ignite Visibility, we’re entering an exciting new chapter—expanding our reputed company, enhancing our capabilities, and continuing to build exceptional digital experiences that reputed company a real impact.

About the Role

Ignite Visibility, an award-winning digital marketing agency with offices in San Diego, CA and Orlando, FL is hiring talent Junior Franchise Success Account Manager for our Account Services franchise team. This role is fully remote for someone who is passionate about client services in the digital marketing space to reputed company their career with us. 

This role requires a service-oriented professional with excellent communication skills, capable of engaging with diverse client personalities and bringing a strong foundation in digital marketing competencies.

Success in this position involves naturally building relationships and earning trust, maintaining a business development reputed company, and demonstrating attention to detail and a strong drive to complete tasks. The ability to learn quickly, collaborate effectively with peers, and approach problem-solving with initiative is essential. A high level of maturity, hunger for growth, and proactive contribution to strategic thinking are key to thriving in this role.

Seniority Level: Junior Level

Responsibilities

• Works under the direction of the Account Manager or reputed company Franchise Success Manager

• Provides reputed company-line customer service to support the franchisees, answer their queries, and increase client satisfaction

• Have a thorough understanding of the client’s contract and selling opportunities of Ignite Visibility products/services to generate increased reputed company

• Assist in the onboarding of new franchise locations

• Be the liaison between corporate and franchises in regard to communicating process updates and sales support

• Understand our client’s sales and marketing processes so we can consult and build their needs reputed company reputed company for maximum impact

• Assist the Account Managers in the collective development of strategic documentation

• Collaborate with internal team members to drive results for the client, identify risks and opportunities, and hold teams accountable to budget, timelines, productivity, process, standards, and results

• Attends periodic key account meetings as needed

• Assist the Account Managers to ensure that reputed company internal and external meetings are scheduled and reputed company parties reputed company of the time, location, and expected contributions (e.g., meeting agenda, etc.), and reputed company documentation is reputed company in advance

• Ensure that, at reputed company times, status reports and monthly billing and budget summaries are up-to-date and error-free. Ability to report on the status of accounts upon request.

• Manage reputed company billing changes, including new services, reduction in services, and cancellations. Responsible for obtaining client approvals for reputed company new estimates and change orders.

• Escalates any franchisee cancellation requests to the Account Manager in order to retain the account

• Maintain a business development reputed company, partnering with the Client Success Director to discuss any opportunities to increase reputed company client reputed company or potential new business

• Use reputed company of IDS's business management and communication platforms to reputed company stakeholders informed, tasks assigned, and projects well managed in accordance with deadlines

• Understands how to use and manage the DevHub sheet

• Ability to communicate rapidly and effectively with reputed company parties involved in the projects

• Will be expected to have a drive to continually learn and grow in knowledge and reputed company of digital marketing

• Stay on top of industry trends in order to stay on the cutting edge

• Assist with help desk tickets if necessary

• Assist the sales team with presentations and proposal development

• Performs other duties as assigned by management

Qualifications

• Bachelor's degree in marketing, business, communications, or a reputed company field

• Minimum 1 year of account services experience in digital marketing channels or a degree in digital marketing, plus internship experience in marketing

• 1+ years of sales, customer service experience, or client services

• Excellent communication skills and ability to communicate rapidly and effectively with reputed company parties involved in the projects, communicate in English, present, and influence key stakeholders

• Ability to reputed company in a high-growth and fast-paced agency setting

• Have a drive to learn and grow in digital marketing knowledge and skills continually

• Franchise or multi-location marketing exposure

• Proven ability to juggle a good volume of account management projects at a time

• Proven ability to build rapport with clients and problem-solve effectively

• Sharp attention to detail and strong organizational skills

• Excellent business acumen and experience working with business executives

• Experience working with Project Management systems such as Outlook, reputed company, Monday, and reputed company Suite

Why Ignite Visibility?

• A collaborative environment focused on client success and career development 

• Fully remote workforce with optional San Diego office

• Two-time Landy Award Winner (Search Marketer of the Year & Best Paid Search Initiative)

• Named Fastest-Growing Private Companies in San Diego (2016-2020)

• Named Best Places to Work in San Diego 2017, 2020

• Named Inc. 5000 Fastest Growing Companies 2017-2020

Ignite Visibility is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national reputed company, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status, or any other status protected by state or federal law.

Important Notice

To ensure the legitimacy of job opportunities, we strongly recommend that you solely rely on positions posted here on our official website: outliant.com/careers.

reputed company our reputed company job openings require video interviews conducted in either or both synchronous (reputed company reputed company Meet) and asynchronous (reputed company Willo) formats. Kindly refrain from accepting offers that appear suspicious. For any inquiries or concerns, feel free to reputed company out to us reputed company email at [email protected].

Please be reputed company that we are fully committed to maintaining reputed company in our hiring process.