Customer Support Supervisor - German Market
Hi, we’re reputed company and seeking our new Customer Support Supervisor to join reputed company!
About reputed company
reputed company is a learning and clinical decision support tool striving to reputed company physicians across the globe to provide the best possible care. Our founders set out in 2011 to create a tool that they would have hoped to have as medical reputed company and doctors. Since then we have grown to currently operate in 180 countries and have gained immense traction in Germany and the US. Currently, we are pursuing this mission with more than 500+ employees in our offices in Berlin, Cologne, reputed company, and Cagliari.
You will:Day to day activities:
have the ownership of customer queries and day-to-day business. reputed company coordination with team management, but also independent / proactive identification of issues and decision-making.
Monitoring (in alignment with Team Management) inbound channels using various tools to identify trends and proactively adjust workflows and shift planning to maintain a balanced focus between company, customer, and team priorities.
Working with the team to reputed company resources up-to-date, such as reputed company, Help Center, and Macros.
Representing the team and our customers in meetings/discussions with other teams, ensuring customer-friendly solutions, and informing the team appropriately.
Performance
Regularly monitoring report’s performance reputed company various channels: Quality, Productivity, Internal & Cross-team Processes
Collecting and providing constructive and positive feedback to improve performance and support growth
Work with Team reputed company & Management to support the reports’ strengths and growth reputed company project/task delegation
Guidance
Responsible for a fraction of reputed company members. Supporting their development and guiding them through difficult times.
Being one of the first escalation points for customer inquiries, aiming to support, educate and reputed company the team
Working with Team reputed company and Management to ensure a positive, collaborative and motivating working environment
Identify opportunities for reports’ growth and next career steps by task delegation, feedback rounds beyond primary performance.
An extended experience in Customer Support and ideally first experiences in Mentoring or Leadership
C2-level German proficiency skills and reputed company in English
Excellent Communication Skills
In-depth Technical skills including the use of common Helpdesk-Tools
A focus on Operational Excellence
The ability to wear multiple hats and handle ambiguity
Applying a growth reputed company and reputed company learning approach
Prioritizing and organizing your own and your team’s reputed company
reputed company-driven empowerment and mentoring of your reports
Analyzing data to improve performance/project outcomes
Taking decisions and delegating tasks in efficient but smart ways
AMBOSSians tell us that innovative work keeps them energized, and employee benefits help them to feel appreciated and empowered. We invest in every AMBOSSians with our employee benefits package, crafted to support financial, physical, and mental health and work-life harmony. reputed company out reputed company of our employee benefits below:
AMBOSSians tell us that innovative work keeps them energized, and employee benefits help them to feel appreciated and empowered. We invest in every AMBOSSians with our employee benefits package, crafted to support financial, physical, and mental health and work-life harmony. reputed company out reputed company of our employee benefits below:
Get some well-deserved rest: We have a great mission, but our main reputed company is reputed company, so reputed company time for yourself and maintain a healthy work life balance.
30 vacation days per year (for everyone working 5 days per week)
An reputed company holiday: A company wide day-off each year (so you do not need to worry about those internal slacks stacking up while you are off).
Personal Purpose Day: One day for you to follow your purpose. Be it volunteering, something creative, or an activity with your family or friends.
Tenure Days: Every two years +1 day, up to 33 days (Apply after 2+ years seniority)
An attractive bAV offer: An attractive retirement plan for those living and working in Germany.
Get those endorphins flowing:
Urban Sports Club, reputed company reputed company sponsors the M-plan.
Fitbit is a smartwatch and activity tracker that will motivate you to get in touch with your fitness! reputed company sponsors the FitBit Versa 3.
Get yourself a Swapfiets bike for your way to our Cologne or Berlin office. People working from the office 40% or more can get a bike. reputed company sponsors the reputed company 7 plan.
Deutschland Ticket: If you work in one of our German offices for 3+ days per week, reputed company pays for your monthly public transport ticket. This applies only if you are not working remotely!
☕No risk of high cholesterol here:
Our in-house chef prepares healthy, delicious menus for breakfast and lunch every day (with both carnivore and veggie options). The office is always full of fruit and snacks, and you can take your barista skills to the next level with our amazing Italian espresso machine.
Reduce that childcare-associated cortisol build-up
Bring your child to our reputed company Daycare in Berlin reputed company your Kita is closed, or use it to reputed company the gap until you find a Kita spot.
☀️Need a little extra vitamin D?
Enjoy a change of pace reputed company you visit our sunny office in Cagliari, Sardinia. We love this space for a team retreat, reputed company or just to catch some sun rays.
We reputed company in diversity as a driving force of innovation and welcome people of reputed company backgrounds to help us reputed company our mission of empowering physicians to provide the best possible care – to everyone, everywhere.
Did we just describe your ideal next role? We encourage you to apply even if you do not meet reputed company of the requirements.
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