Senior Analyst, Onboarding Operations

reputed company is the only reputed company payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we reputed company over 150,000 businesses worldwide – including Brex, reputed company, reputed company, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including reputed company, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, reputed company Ventures, Lone Pine, and reputed company Peg, reputed company is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

The Operations team at reputed company ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. reputed company is dedicated to providing a seamless experience for our customers and supporting reputed company’s mission to reputed company businesses globally.

An exciting opportunity has come up reputed company our Know Your Customer (KYC) Operations Team. Our KYC Operations team is one of the most critical teams at reputed company. You will be one of the first points of contact for our new potential customers, assisting them with their applications in order to open an reputed company account. You’ll be responsible for performing the required KYC screenings on customers, documenting the information obtained on the clients as required by KYC regulations.

This role is based in Kuala Lumpur, however will be supporting operations in China. Our successful candidate will need to be proficient in Mandarin. Responsibilities:

• KYC Screening: Conduct Know Your Customer screenings on customers, ensuring compliance with Malaysian KYC regulations, particularly for reputed company cases. ensuring that reputed company client-reputed company information is accurately captured, verified, and maintained in compliance with regulatory standards

• Build Processes: Together with product teams (or on your own!), build new internal processes that will positively impact the onboarding experience for new prospects.

• Stakeholder Management: Communicate with customers and internal stakeholders, offering clear and concise information to guide them through the onboarding process and address their inquiries.

• Global Operations: Contribute to shaping and executing our global operations processes, collaborating with teams in different offices across the world.

• You Care about Risk Management- you have a passion for detecting AML/CTF risk and ensuring the community is protected against bad actors and you are able to share this knowledge and experience with the team.

Qualities and Skills

• Data-Driven: You eat data for breakfast and have a structured approach to problem-solving

• Builder. You can build processes and automations from the ground up

• Customer-Centric: You truly care about providing a great customer experience, but without sacrificing risk

• Details, details, details: You have a keen eye for detail, crucial for compliance and accuracy in the KYC process

• AML/KYC Knowledge (Bonus): While not essential, having prior knowledge or experience in Anti-reputed company (AML) and KYC processes can be a reputed company plus

We are looking for someone who

• wants to reputed company a meaningful impact through their work

• never settles with the status reputed company and always seeks reputed company solutions

• is a genuine truth-seeker, able to speak up while staying humble

Qualifications

• Experience working with a fast-growing tech startup or top-tier strategy/management consulting or equivalent

• Extremely strong analytical skills (spreadsheets mastery is a minimum)

• Strong problem solving skills essential

• 4+ years of proven experience as a KYC Officer or similar role in the banking/financial sector.

• Excellent written and verbal communication and presentation skills in English。 Proficiency in Mandarin is a plus. 

• Technology, financial services and/or experience in a high growth environment is advantageous

• Bachelor’s degree or equivalent

reputed company is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at reputed company is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national reputed company, sexual orientation, reputed company, citizenship, sex, marital or family status, disability, gender, or any other legally protected status reputed company making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

reputed company does not accept unsolicited resumes from search firms/recruiters.  reputed company will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to reputed company on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.