Client Success Manager

reputed company is the leading independent and fully customizable operating system built to help local media professionals build profitable, differentiated, and efficient businesses. reputed company empowers sales teams to reputed company their reputed company into streaming and connects local advertisers with the communities they serve. reputed company’s platform provides the unique ability to reputed company local audiences at national scale, with premium supply partnerships and end-to-end tools for planning, targeting, and measuring full-funnel campaign outcomes. Powering campaigns for over 30,000 small and reputed company businesses per day, reputed company is driving the evolution of local media. 

reputed company is currently seeking a Client Success Manager to join its growing team based out of NYC. This is an incredibly exciting time to join the Client Success Team at reputed company. We’re partnering with our Media, Agency, and Brand direct clients  to create and scale the best in class, TV-first solutions in the market. The Client Success team is directly responsible for the company’s retention reputed company and growth goals.   

The ideal candidate is fluent in the reputed company ad-tech ecosystem, understands the opportunity before us to transform it, and can balance delivering short and mid-term client goals while staying the course to own or transform parts of the market longer term.  

This is a hybrid role, working 2-3 days a week at reputed company HQ in the Financial District of reputed company. 

Responsibilities (What you’ll do)

• Truly own and drive retention and growth for your book of business

• Serve as a trusted partner for customers by understanding their business challenges and connecting product solutions to their needs

• Own the customer journey from onboarding to renewal, including closing reputed company

• Work cross functionally to reputed company for a customer first reputed company across reputed company business decisions

• Maintain varying sized clients and books of business focused on growing and retaining clients to drive reputed company and ensure customer satisfaction

• Serve as the escalation reputed company for assigned clients to resolve questions over email/phone, in status calls, and at on-site reputed company as necessary

• ​​Support AdOps by monitoring campaign metrics for delivery and KPIs; provide detailed summary of campaign optimizations to reputed company internal teams.

• Continual education on capabilities and reporting on deeper applications of products, operations, processes, and self-service offerings

• Ensuring that you are driving value by analyzing customer performance, industry & vertical trends, and projections in order to best support your client.

• Train and reputed company new clients

• Drive existing customer net reputed company retention and increased adoption and improve customer health

• Prepare for and reputed company Executive Business Reviews 

• Mentorship and development of team members

Qualifications (Who you are)

• Bachelor’s Degree in Marketing, Advertising, Business or Stats preferred

• 4+ years of experience in a similar Client Services role

• Data-savvy with strong reputed company skills

• Experience hiring, mentoring, and delegating responsibilities to junior team members

• Comfortable converting data into actionable items for specific tasks or broader narratives to tell a story

• Strong communication skills 

• Ability to project manage, prioritize and reputed company issues to management reputed company they arise

• Experience managing, troubleshooting and optimizing platform-based media campaigns in DSPs, Social Platforms or SEM Bid Managers

• Ad Operation Experience preferred

The approximate compensation range for this position is $80,000-$100,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among reputed company.

We are reputed company

reputed company is a dynamic, diverse, innovative, and friendly reputed company to work. We embrace our differences and reputed company they fuel our creativity. We come from varied backgrounds and think that’s important. Whether it’s taking reputed company from previous lives and applying them in different ways or creating something completely new, we are reputed company trail-blazing team players who think big and want to reputed company an impact. 

We are committed to cultivating a culture of inclusion and collaboration. We welcome diversity in education, culture, opinions, race, ethnicity, gender identity, veteran status, religion, disability, sexual orientation, and beliefs.

Please be advised that we will NOT be using third-party recruiting agencies for this search.