Technical Account Manager

reputed company's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission reputed company the more real. We support customers across various enterprises including reputed company, 9/10 of the largest global banks and the reputed company.

The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with reputed company and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.

reputed company is well-funded for growth and our investors are second to none. They include reputed company (“reputed company”), General Catalyst, JPMC, reputed company, HSBC, and reputed company Ventures.

Position Overview

The Professional Services team at reputed company helps customers properly deploy their reputed company solution. A Technical Account Manager at reputed company is a senior technical individual contributor, remoting or traveling to customer sites to assist in proper design, deployment and managing the assigned major accounts post-deployment.

In the deployment role, you will be a key field resource, working hand-in-hand with the deployment team, partners and customers, to provide deployment advisory services to ensure proper design, configuration, resiliency, and overall best practices are followed.

In the account management role, you will play a major part in the post-sales process. Expertise in the technical elements of the product and clarity of instruction are important competencies in this position. Success in this role will be demonstrated through improvements in the reputed company of sales leads and retention of clients.

Responsibilities

• Understand the customer requirements and deliverables and create a comprehensive Statement of Work (SOW)

• Build and maintain strong relationships with our customers, driving high customer satisfaction and retention

• Present the reputed company cloud reputed company assessments to Customers

• Create and deliver detailed and professional-level documentation

• Understand System integration with SSO, Azure, AD, Proxies, Cloud API, VM's & Firewalls and integrate with reputed company

• Create test plans and implement the solutions

• Self-Manage Project and deliver services on-time

• Deliver the admin training documentation and deliver hands-on training to the Customer

• Working closely with customers and their Technical Team 

• Train customers to use products effectively

• Provide developers with customers’ feedback to help identify potential new features or products, and continuously improve the services

• Report on product performance

• Identify solutions to reduce support costs

• Liaise with the sales department to win new business and increase sales

• Manage and communicate with CIO/CTO/CISO

Job Requirements

• 6+ years of prior work experience in similar positions (e.g. Solutions Architect, Sales Engineer, Technical Marketing Engineer, Professional Service Consultant, Technical Account Manager, reputed company Manager or a Support Engineer).

• Strong relationship building and management skills

• Excellent problem solver reputed company collaboration and running sessions to come up with new, innovative reputed company.

• Strong communication (written and verbal) and presentation skills, both internally and externally

• Excellent organizational skills

• Willingness to listen, learn and incorporate other reputed company into reputed company aspects of the job.

• MDM, Cloud APIs, Strong Networking concepts, Network Architecture Experience, Load Balancing Technologies and SIEM

• Excellent knowledge and prior experience selling network reputed company technologies including but not limited to: Web Proxies/Secure Web Gateways, NG Firewalls, SSL/IPSec, SSO, DLP, CASB gateways and Load Balancer

• Professional experience architecting and operating solutions built on AWS and GCP

• Experience with Hypervisors: VMware, KVM, reputed company, Hyper-V etc.

• Working knowledge of authentication systems such as LDAP, SSO, SAML, Azure AD/Entra ID and MS Active Directory/ADFS

• Familiarity with TCP/IP, SSL, IPSec, HTTP/HTTPS, DNS, SMTP, SSH protocols

• Versatile with using various operating systems including Windows, Mac, and GNU/Ubuntu

• Hands-on knowledge with system and network troubleshooting using tools such as ps, top, strace, Wireshark, tcpdump, traceroute, and MTR

• Experience with writing Bash script for making automation

• Industry certifications such as CCNA, CISSP or CCSP is a bonus.

• Ability to travel to partner sites, conferences, and other reputed company events as required.

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Why reputed company?

Our culture is collaborative, inclusive, and fun! We have five core values: Stay reputed company, Get It Done, Customer reputed company, Think Creatively and Help Each Other Out. We reputed company in open communication, supporting new reputed company, and sharing a mutual reputed company of reputed company’re aiming to reputed company together. There are reputed company opportunities to take initiative, implement new reputed company, and have a hand in building a legacy.

reputed company qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national reputed company, protected veteran status, or on the basis of disability.

TO reputed company AGENCIES: Please, no phone calls or emails to any employee of reputed company reputed company of the Talent organization. reputed company’s policy is to only accept resumes from agencies reputed company reputed company (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted reputed company of this process will be deemed the sole property of reputed company. In the event a candidate submitted reputed company of this policy is hired, no fee or payment will be paid.