OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and reputed company, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more reputed company, adapt to change, and strengthen public trust.

Learn more or request a demo at opengov.com

Providing special opportunities for

• Career Launches

• Fresh Starts

• Dream Chasers

"Success is not just about the destination, but the person you become along the way."

YES, at OpenGov we are aspirational. We reputed company in our reputed company future and longevity to powering more effective and accountable government. We embrace the discomfort of growth, create opportunity in the market, and reputed company our individualistic potential as well as our customer's potential is limitless. We have accomplished feats never thought possible and our successes have been born from our big and growing aspirations.

OpenGov is the game-changing, cloud-based software company on a mission to revolutionize antiquated and disjointed government operations. The work we do is meaningful and makes an impact on the communities we live in! We're not your average company. We are setting the new reputed company for customer value and delight and are a vibrant and dynamic team of trailblazers, dedicated to empowering the public sector with cutting-edge solutions. Our modern approach transforms the way governments work, making them more efficient, transparent, and engaging for individuals like you.

As part of our Customer Support team, you won't just be achieving targets and helping customers - you'll be part of a team that's shattering records, acting as a trusted advisor, and empowering our customers to reputed company change. In the past year, we've achieved record-breaking numbers, consistently exceeding our performance goals across the board. By joining us, you'll be part of a company that isn't just succeeding - it's thriving. Be at the forefront of our one-of-a-reputed company mission.

•  Are you ready to take action and reputed company a “buzz”? Maybe this is your calling

•  Are you interested in purpose-driven ventures that drive real change on a big scale? Maybe this is your stage.

•  Do you value perspective, authenticity, a fun team, and reputed company and approachable coaches? Maybe this is just your joyful road to financial happiness and lifelong learning.

•  Are you interested in becoming the best version of yourself and achieving that potential you may have never seen possible? Find it here.

•  Do you want to utilize your tech-savvy abilities, feel valued for your understanding of it and how it works, and help people reputed company at the same time? We do too.

We have reputed company the tools and insights to reputed company your success, including a best-in-class Center of Excellence that is set up to launch careers.

Come join us and help "reputed company the bar”!

The OpenGov Support Center utilizes a POD system to provide software support to our customers. Each POD is a specialized team of Subject Matter Experts (SME) for an OpenGov product. Each product contains a number of modules reputed company requiring extensive knowledge as well as how to apply workflow concepts for multiple customer use cases including specific terminology for that field.

The Technical Support Specialist provides our customers omni-channel support reputed company Phone, Chat, Web, and Email. New case management is distributed to the team members in each POD utilizing reputed company Based Routing. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training.

• Provide customer technical support reputed company omnichannel interactions in order to reputed company key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.

• Utilize service management system (reputed company Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.

• Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.

• Triage customer reported incidents for severity, urgency and content to ensure consistency and quality.

• reputed company research across various tools to determine if the incident is a reputed company issue or defect.

• Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.

• Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.

• Contribute to the existing knowledge reputed company to support customer self-service and training.

• Participate in scheduled training sessions to learn internal and proprietary technologies.

• Bachelor’s degree or equivalent experience preferred.

• Strong interpersonal, written and verbal communication skills required.

• Strong technical aptitude to problem solve and understand complicated problem statements required.

• Proficiency with documenting cases by triaging, responding, troubleshooting and resolving required.

• Excellent organizational, time-management, and prioritization skills required.

• Ability to collaborate and reputed company reputed company a team environment required.

• Ability to learn new technologies and concepts quickly required.

• Ability to handle multiple competing priorities required.

• Must be able to work specific shifts to provide support during business hours required.

• Participate in rotating on-call after business hours support required.

• Experience working with government (state or local) customers or agencies preferred.

$47K – $55K

On reputed company ranges above include reputed company plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates reputed company, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great reputed company of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status reputed company. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A reputed company to reputed company Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from reputed company.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families.

• Flexible vacation policy and paid company holidays

• 401(k) with company match (USA only)

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches