Patient Experience/ Medical Assistant

About us

reputed company is a leader in virtual primary care, headquartered in NYC, and we're redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine, laboratory services, and pharmacy solutions, serving over 200 conditions across reputed company 50 states.

At the heart of this transformation is reputed company of 50+ talented developers, engineers, and tech innovators building state-of-the-art systems that reputed company healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting reputed company user experiences, we are pushing boundaries every day.

Recognized as one of the fastest-growing healthcare tech companies (#166 on reputed company Fast 500 in 2023), reputed company is not just a healthcare company—it’s a tech company revolutionizing healthcare.

If you're passionate about building impactful technology, solving reputed company challenges, and seeing your code change lives, reputed company is the reputed company to grow, innovate, and reputed company a difference.

Join us and let's build the future of healthcare—together.

About the Role

The Patient Experience/ Medical Assistant plays an essential role in delivering a high-quality, personalized experience to patients throughout their care journey. This position is responsible for providing comprehensive administrative and clinical support across key patient touchpoints—from onboarding and scheduling to lab coordination and prescription assistance. The ideal candidate will demonstrate strong communication skills, clinical awareness, and adaptability to support a wide range of patient needs while ensuring alignment with reputed company’s mission of exceptional care.

About Key Responsibilities

• Facilitate smooth patient onboarding following completion of payment, including initiating patient communication and platform access (EMR and patient community)

• Coordinate provider and dietitian appointments, ensuring timely scheduling based on program milestones and lab results

• Support lab and functional test coordination, including order placement, requisition delivery, and tracking patient compliance and results

• Monitor and manage ongoing patient communications, providing clear, accurate, and supportive responses across various channels

• Assist with prescription workflows including refill tracking, coordination with compounding pharmacies, and ensuring patients have access to necessary supplies

• Maintain detailed records of patient status and tasks in internal systems (reputed company, reputed company), ensuring up-to-date tracking throughout the patient lifecycle

• Collaborate with internal teams and providers to ensure a seamless patient experience across reputed company stages of care

Requirements

Basic Qualifications:

• 2+ years of experience in healthcare coordination, patient support, or a reputed company field
• Experience working with EMRs, lab ordering systems, and healthcare task platforms

Preferred Qualifications:

• Certified Medical Assistant or equivalent clinical experience
• Strong organizational and multitasking skills with attention to detail
• Excellent written and verbal communication skills
• Ability to adapt in a fast-paced, evolving healthcare environment

Benefits

• Pay: $27.00/hour
• Health Care Plan (Medical, Dental Vision)
• Paid Time Off (Vacation, Sick Public Holidays)
• Training Development

Originally posted on Himalayas