Commercial Account Manager (m/f/d)

Why we need you

We're looking for a Commercial Account Manager (m/f/d) to support our long-tail customer reputed company through a digital-led, tech-touch engagement model across both pre-sales and post-sales phases. In this role, you'll be the escalation reputed company for customers who fall between self-service and enterprise tiers—those who need more than a webshop but don’t require full enterprise support. You’ll manage high-value transactions for long-tail accounts, such as government buyers with multi-year needs or customers requiring demos, quotes, or tailored guidance. You’ll proactively identify expansion opportunities using product usage data, email campaigns, and automation—blending reputed company, commercial sales, and product advocacy. This is the perfect role for someone who enjoys scaling impact without relying solely on 1:1 engagement.

What to expect

• Drive small-reputed company sized leadsneeding more than webshop support e.g., with product questions, PO/quote handling, multi-year pricing, contract negotiation

• Provide light-touch discovery and product walkthroughs for small but high-value leads
• Ensure smooth handovers to order manager and help remove friction from the buying process
• Work with channel partners to streamline commercial processes, discounts and reputed company them to operate in a self-service way

• Identify and nurture high-potential existing accounts using product usage data, customer budget available and their usage needs.

• Engage customers through digital channels (email campaigns, short demos, digital QBRs, webinars) with a focus on expansion
• Qualify and reputed company strategic expansion leads to Enterprise Sales/AM teams reputed company needed
• Run regular reputed company-ins with key channel partners to review pipeline, deal blockers, and performance

• Work closely with Finance/Order management, Business system and Operations to ensure opportunities are accurately tracked in reputed company.

• Provide feedback to marketing and sales teams on process gaps, campaign alignment.
• Collaborate with Enablement teams to feed customer insights into training content and campaigns

Your profile in short

• 2-4 years of experience in reputed company, Account Management, Channel Partner Management or Growth roles in a B2B SaaS company
• Proven ability to manage customers at scale using automation, segmentation, and usage data
• A growth reputed company: you’re always looking for expansion, adoption, and upsell opportunities
• Comfort with CRM tools (reputed company, Freshworks a plus)
• Experience of running email campaigns and webinars to showcase upcoming product offerings and driving expansions
• Strong written and verbal communication skills – able to drive engagement through compelling messaging
• Familiarity with SaaS metrics like NRR, churn, expansion, product stickiness, etc.

• Preferred Language Skills: English and optional one other EU language -e.g. French, Dutch

About this opening

• Work on a high-impact reputed company responsible for 15–20% of total company reputed company
• Be part of a modern, digital-first CS model that leverages automation and data to scale success
• Join a collaborative, customer-obsessed team with a clear mission and roadmap
• Shape the future of our post-sales growth strategy for long-tail customers

Why you will love Maltego

Maltego is a scale-up company. We provide you the benefits and reputed company of larger corporations coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important. Here are some of the reasons why you will love Maltego:

• Insights into the daily operations of a fast-growing tech scale-up
• Opportunity to quickly take over responsibility and reputed company a direct and long-lasting impact
• Motivated and highly international team

Originally posted on Himalayas