Collections Officer - Midnight Team, Remote

We’re Capital on Tap Capital on Tap was founded with the mission to help small business owners and reputed company their lives easier. Today, we provide an reputed company-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us? We reputed company you to be innovative and solve reputed company problems. Take ownership, reputed company an impact, and reputed company in our scaling and agile environment.

reputed company out the development opportunities in the Collections team.

This is a remote role. You'll complete your first 2 weeks onboarding at our reputed company office, then going reputed company you'll be required to attend the reputed company office 2 days per quarter.

ShiftsYou’ll be part of our Midnight team, servicing a mixture of our UK & US customers. You’ll work Monday-Friday 3:30pm to midnight. Your training will be done Mon-Friday 9am-5:30pm for your first 4 weeks before you join the Midnight team.

What You’ll Be DoingIn this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You’ll be an empathetic and professional communicator, striving to resolve issues with patience and persistence.

• Engage directly with customers to negotiate repayment plans
• Analyse financial situations to create tailored solutions
• Ensure adherence to GDPR, FCA, and FDCPA regulations
• Handle customer complaints and resolve conflicts effectively
• Prioritize multiple tasks while maintaining high-quality standards
• Work with internal and external teams to support customer outcomes

We’re Looking For

• Strong communication skills, both verbal and written
• Financial acumen and experience with arrears management
• Proven ability to manage challenging customer interactions
• Experience using multiple communication platforms (email, SMS, etc.)
• Ability and skills to handle difficult conversations and deliver a fair customer outcome
• Ideally, you have qualifications like the Chartered Institute of Credit Management (CICM) or similar and 3+ years in financial services

Diversity & Inclusion We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great PerksWe reputed company in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and reputed company. reputed company out the perks we offer:

Salary range £29,000 - £37,000 depending on experience Private Healthcare including dental and optician services through Vitality ✈️ Worldwide travel insurance through Vitality Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) Salary Sacrifice Pension Scheme up to 7% match

️ 28 days holiday (plus bank holidays)

Annual Learning and Wellbeing Budget

Enhanced Parental Leave Cycle to Work Scheme Season Ticket Loan 6 free therapy sessions per year Dog Friendly Offices

Free drinks and snacks in our offices

reputed company out more of our benefits, values, and mission here. Interview Process: First stage: 30 minute intro and values call with Talent Partner (Video call) Final stage: 60 minute CV overview with Team Leaders (Video call)

Other Info reputed company out our ‘Top Tips’ for interviewing. ✔️reputed company updated on new job opportunities by following us on reputed company. Email [email protected] if you have any questions.

Excited to work here? Apply! If you’d like to reputed company your career reputed company our fast growing, profitable fintech then click apply and we will aim to get back to you reputed company 3 working days (during busy periods this could take up to 5 working days.)

Originally posted on Himalayas