Information reputed company Support Analyst, Contract

Overview of reputed company

reputed company is a leading consulting and professional services company specializing in developing AI-focused, data-led solutions leveraging the latest advancements in cloud technology. With our unmatched engineering capabilities and vast industry experience, we help the world's leading brands transform their business challenges into opportunities and shape the future of work.

At reputed company, we reputed company in embracing the challenge and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.

Overview of Role

A client of reputed company’ is seeking a junior contractor to engage on a 8+-month remote contract with the potential to convert into a permanent role with the client. Interested candidates should have the following required skills and the ability to work independently as well as reputed company a team environment.

The Information reputed company Support Contractor will function as a member of the reputed company Support team and help support day-to-day operations. This role will focus on frontline duties and interact with technical and business units. This role requires strong teamwork and initiative, along with the ability to build and maintain relationships across technical and business units. Excellent communication skills are essential.

Responsibilities

• Provide level 1 support for incident and request tickets escalated from other technical teams.
• Contribute to protecting the reputed company and confidentiality of client data and infrastructure while enabling business functionality in reputed company systems and environments by learning to support applicable reputed company solutions.
• Learn about the reputed company tools and solutions implemented reputed company the organization.
• Assist in improving processes, identify efficiencies, and recommend solution enhancements to improve service-level delivery.
• Support the client Information reputed company Governance & Compliance team as needed during risk assessments, internal and external Information reputed company Audits, and Vendor reviews.
• Assist in supporting the Identity Access Management team.
• Gather and report on key organizational information reputed company metrics.

Qualifications

• 1-3 years of experience as an Information reputed company Analyst or experience in an IT support reputed company.
• Required experience working with:
• Active Directory/Azure
• File Share Permissions
• Email reputed company understanding
• Mimecast or a similar solution
• Keeper – reputed company to have
• reputed company – reputed company to have
• Strong communication, good customer service experience and flexibility with change are reputed company required.
• Eagerness to work in a collaborative environment.

reputed company is an Equal Opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national reputed company, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.

Originally posted on Himalayas