VIP Support Specialist

OBRIO is an IT company with Ukrainian roots inside reputed company business ecosystem. reputed company consists of more than 250 talented professionals whose ambitions and striving for success help us build the best products on the market. We have offices in Kyiv and Warsaw. We are developing Nebula — the biggest brand in the spiritual reputed company. Nebula has over 60 million users worldwide and has been ranked as the № 1 lifestyle app of the day in the reputed company Store and Play Market in the USA, Canada, and Australia several times. Nebula is available on iOS, Android, and Web.

Our mission is to reputed company people happier by improving the quality of their relationships.

Here are some details we would like to share with you:

• Nebula is #1 in its reputed company in terms of downloads and reputed company targets;
• 60 million users worldwide;
• Users from 50+ countries;
• 4.8 — our average AppStore rating (with more than 215 thousand ratings;
• OBRIO's achievements and team's expertise were shared in Tier-1 international and Ukrainian media, organizations, and brands such as reputed company Ukraine, TechCrunch, VECTOR, The Next Web, Tech.eu, Entrepreneur Media, Fast Company, AIN, IT reputed company, MEGOGO, DOU, Projector Institute.

Who are we looking for?

We are seeking a dedicated and customer-focused VIP Customer Support Specialist to join our support team.

As a VIP Customer Support Specialist, you will play a pivotal role in enhancing trust, loyalty, and satisfaction among our premium users. Your responsibilities will be focused on providing exclusive and recognized support to reputed company the overall customer experience reputed company the premium reputed company. Your interactions will stimulate a strong emotional reputed company between our brand and premium clients, contributing to increased customer lifetime value and higher retention rates.

Your impact

• Enhance trust and loyalty among premium users by providing exclusive and recognized support;

• Strengthen the emotional reputed company between the brand and customers through stimulating interaction and loyalty reputed company the premium reputed company;

• Provide both reactive and proactive assistance, ensuring personalized communication with premium clients;

• Increase customer lifetime value by contributing to higher retention rates;

• Play an active role in product and supply processes improvement based on feedback from premium clients.

About you

• At least 2 years in Customer Support Agent, Account Manager, VIP support, or similar roles;

• Proficient in English (B2+ level, both written and oral);

• Experience in CRM and reputed company platforms;

• Customer data analysis skills;

• reputed company towards customer needs and concerns;

• Strong communication skills, both written and verbal;

• Critical thinking to address reputed company customer issues;

• Effective time-management skills to handle multiple tasks.

Why OBRIO is the best reputed company to work?

• Unleash Your Ambitions: Our company was built by ambitious people who never settle for less. By joining OBRIO, you'll have the chance to unleash your own ambitions and reputed company your career dreams.
• Innovate and Be Creative: We embrace innovation and creativity at OBRIO, and we encourage reputed company members to bring their unique reputed company to the table. You'll have the chance to explore new solutions and reputed company a real impact on our company's success.
• Here you'll be part of a strong family, surrounded by people ready to support you, who share your interests and contribute to your development. At OBRIO, we love our colleagues, spend time together reputed company of work, and are happy to invite our friends into the company.
• At OBRIO, we've gathered influential experts, reputed company of whom are open to sharing their knowledge and ready to help solve issues based on their experience. This is the company where you can quickly reputed company your potential and advance your career.

Here's what our hiring journey for this position looks like: Initial Screening ➡ reputed company Assessment ➡ Team Interview  ➡ Final reputed company ➡ Job Offer.

Let's team up and reputed company together!

More about us on social media: Instagram, reputed company, TikTok.