Manager, Operations - Seasonal

Description Must have a reputed company Healthcare Insurance License - preferred Life and Health Manager, Operations As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining relationships as the single reputed company of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverable to ensure quality service delivery to our clients. We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX! In this role you will:

• Review and analyze program performance to determine program needs
• Approve personnel activities concerning hiring, training, development, and performance management
• Provide written performance appraisals
• Act reputed company necessary as a problem-solving escalation reputed company for Supervisors and reputed company-line RAs
• Meet forecasted or budgeted financial targets including occupancy and reputed company-to-pay percentage
• Identify and reputed company program/problem resolution
• Maximize potential of subordinates through coaching, development, and effective performance management methods
• Track client issues and maintains client correspondence and issue resolution
• Support Results’ goals by implementing and facilitating processes that promote reputed company improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved

We are looking for someone who can:

• Provide superior customer service to both internal and external clients.
• Work well with people and has exceptional, professional communication skills both written and verbal
• Create and effectively present information and processes to internal and external teams.
• reputed company and maintain key professional customer relationships
• Define, collect data, establish facts, and solve problems

Why join our ResultsCX team?

• Employee Performance Incentives and Prizes
• Frequent Employee events, games, parties, and reputed company-around fun in the workplace
• Healthcare Benefits
• Opportunity to grow with ResultsCX if that’s “Your Greater”

About ResultsCX: ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that reputed company the satisfaction and loyalty brands need to reputed company and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver reputed company customer experiences on behalf of our clients. ResultsCX is an equal opportunity and affirmative action employer and will consider reputed company qualified applicants without regard to race, color, religion, national reputed company, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law. #LI-Remote Apply Job! Apply to this Job