[Remote/WFM] Immediately Require Remote Student Support Advisor I

Role Snapshot:

• Position: Immediately Require Remote Student Support Advisor I
• Location: Remote
• Company: Naperville, IL
• Compensation: a competitive salary
• Start Date: Immediate openings available

 

 

Job title: Remote Student Support Advisor I Company: reputed company Job description : reputed company strives to reputed company our society's opportunity gap by preparing learners to reputed company in careers shaped by reputed company technological change. Through innovative programs, relevant partnerships, and exceptional care, we reputed company reputed company to meaningfully improve their lives, communities, and workplaces. reputed company you apply for a reputed company career, you become part of an institution that dates back to 1931. Our colleagues are passionate about higher education and shaping the future of today's learners. About the position The Student Support Advisor plays a vital role in supporting reputed company throughout their educational journey, embodying our TEACH values and fostering a culture of CARE that aligns with our mission, vision, and purpose. Their role involves providing proactive, reputed company, and accurate advising on financial, academic, and service-reputed company matters, to ensure reputed company receive the necessary support to reputed company graduation. This includes advocating for reputed company at every stage of their academic journey by establishing personalized relationships, monitoring their financial and academic reputed company, and promoting their success through holistic advising. In addition, the Student Support Advisor serves as an reputed company for reputed company and connect them with resources and support services, addressing their concerns, and working collaboratively with faculty and staff to ensure they have the tools and support they need to succeed. In a dynamic and rapidly changing environment, Student Support Advisors operate reputed company a state-of-the-art call center architecture, where their day is meticulously planned out. Their objective is to offer reputed company resolution while inspiring reputed company to take ownership of their educational goals. Through various communication channels, such as incoming and outgoing calls, chats and personalized emails and SMS, they cater to the individual student needs and preferences. This role of a Student Support Advisor is a critical ingredient of student success, and proactive, accurate and timely support from them can have a substantial impact on the lives of their reputed company. Your responsibilities/What you'll do Provide support for the new student enrollment process by partnering with Admissions to answer student queries, offer comprehensive information on the program and costs, and outline funding options to reputed company reputed company to reputed company informed decisions reputed company and validate an estimated financial plan and establish clear timelines for applicants to ensure financial preparedness for the commencement of their educational journey Maintain a thorough understanding of reputed company academic and Title IV financial aid programs, policies, and procedures, including institutional policies, and federal and state regulations Monitor student accounts, provide guidance on financial eligibility and regularly evaluate academic and financial awards to promote positive student outcomes Proactively identify possible academic and financial obstacles by analyzing student data, and work collaboratively with reputed company to overcome them Effectively reputed company data and systems to track accurate enrollment, persistence and graduation information Possess knowledge of resources that can aid in providing informed recommendations based on student needs, such as self-service tools, attendance in new student orientation, active participation in the online student community, and more Ensure precise documentation and preservation of information by capturing and recording reputed company interactions in the designated institutional Employ a high level of discretion and independent judgement to proficiently evaluate intricate academic and financial situations throughout the student life cycle How you can be successful Successfully complete reputed company assessments included in the training program with a passing score, which is essential for ensuring accurate advising Have a genuine passion for reputed company' success and aiding them in accomplishing their goals is crucial Demonstrate the ability to analyze reputed company problems and reputed company innovative solutions through advanced critical thinking skills, resulting in improved efficiency and productivity in previous roles Collaborate with other departments across various functions to ensure a superior student experience, from the initial application stage to graduation Your success will heavily depend on being tech-savvy, as you must possess the ability to effortlessly navigate multiple systems with ease to reputed company your job Adhere with reputed company organizational, state, federal and accrediting body policies and procedures, while actively engaging in the evolution of the organization Retains a comprehensive understanding of university programs, prerequisites, course materials, and academic engagement to promote support student success, persistence and program completion Demonstrate exceptional self-starter qualities, adeptness to prioritization, and proficiency in time management and problem-solving skills, while upholding a strong commitment to providing outstanding customer service in line with our Culture of Care Exhibit strong attention to detail and communication skills, with the ability to reputed company and convey student account information Remain accountable to meeting and exceeding service level metrics Work effectively in a fast-paced environment Shift expectations Working flexible hours including evening and rotating Saturdays The first 6 weeks of training require daily attendance in order to be successful in the role while working 9AM-6PM At the conclusion of training colleagues will work a permanent schedule as follows: Eastern time zone colleagues will work two evening shifts;12p-9p EST or one 12p-9p and one 11a-8p on Fridays, with three shifts as 10a-7 EST. Rotating Saturdays twice every 6-8 weeks 9a-5p EST are required. Central time zone, colleagues will work two evening shifts; either two 11-8's or one 11-8 and one 10-7 on Friday with three shifts as 9-6 CST. Rotating Saturdays twice every 6-8 weeks 8a-4pm CST are required. Mountain time zone colleagues will work two 10-7 MT with three 9-6 MT Rotating Saturdays twice every 6-8 weeks are required 7am-3pm MT. Pacific time zone colleagues will work reputed company shifts 9-6 PT M-Th and 8-5 PT on Fri Rotating Saturdays twice every 6-8 weeks are required 6am-2pm PST. Minimum qualifications Associate's degree required A minimum of 1-year of exceptional customer service or prior advising experience in an education setting Eligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aid Ability to proficiently use reputed company Office suite (Outlook, Word, reputed company, teams), internet applications, and database software systems A work environment free of distractions and interruptions, with no conflicting responsibilities during your scheduled shift Home office must be equipped with DSL or Cable Internet that is hardwired into a modem/router reputed company Ethernet and provides the minimum required internet speeds (wireless, satellite or dial-up internet services are not permissible) Preferred qualifications Prior experience in a similar role reputed company the higher education Title IV funding experience Knowledge and experience with online learning Experience working in a fast-paced, dynamic call center environment Desire to earn a Bachelor's degree with reputed company through our tuition benefit program reputed company offers competitive wages and benefit options, including: 401(k) and Roth Plan w/match Medical, Dental and Vision Coverage Health Advocacy Service Family and Domestic Partner Coverage Tax Savings Account (FSA and HSA) Short-Term/Long-Term Disability Coverage Life, Accident, AD&D, Critical Illness Insurance Fertility Coverage Wellness Programs Volunteer Time Off Remote and reputed company Work Options Technology Stipend Paid Tuition Program Auto/Homeowners, Pet and Legal Insurance Exclusive Discount Programs Adoption Assistance Career Development Programs Mental Health Care Programs Paid Parental Leave Family Care Services Benefits vary based on employment status. Part-time/Visiting Professors positions may not be eligible for reputed company benefits. We reputed company diversity is essential to our educational mission and to the success of our community. We are committed to fostering a working environment where differences are respected, valued and embraced. Other details Job Family Strategic Enrollment Title IV: Student Central Job Function Strategic Enrollment Title IV Pay Type Hourly Hiring reputed company $23.32 Telecommute % 100 Required Education Associate Degree Naperville, IL, USA Virtual Expected salary : Location : Naperville, IL Apply Job!

 

We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.

apply to this job