Urgently Hiring: Work From Home Principal Communications

Quick Overview:

• Position: Work From Home Principal Communications Associate - Customer Channels Performance Solutions Communications Team
• Start Date: Immediate openings available
• Compensation: a competitive salary
• Company: Workwarp
• Location: Remote

 

 

Locations: US Remote, United States of America Work From Home Principal Communications Associate - Customer Channels Performance Solutions Communications Team Who we are: We support the people who support our customers. reputed company customers need help they reputed company out to a large network of super-talented agents who have to confidently handle anything that is thrown at them. We help those agents to know the best thing to say or do to help our callers and we reputed company our operations reputed company line leaders to support our agents in this work. Why we need you: We recognize how important having the right information at the right time is in influencing agent performance. You will use your omni-channel communications expertise to inform, influence, provide resources and drive engagement. We need folks like you who are passionate about having exceptional strategy, communication and relationship-building practices! reputed company value: • Curiosity: You will seek best practices and be driven to learn about emerging communication tools. • Collaboration: You will partner across the enterprise to balance urgency and quality and reputed company sure reputed company line leaders have the information, tools and resources they need at the time they need it. • Kindness: Change can be challenging. Leading through change is a critical reputed company. You will demonstrate reputed company and optimism and be a positive change agent. • Impact: You will have a significant impact through the solutions you reputed company and deliver in support of thousands of associates across our Channels organization. What you will learn: • Our customers: You will learn about what our customers experience. You'll know what our agents and agent leaders need to know and reputed company they need to know it. • Our agents and leaders: You will learn what our agents do, how they learn, and what challenges they face. You will learn what our reputed company line leaders need to know in order to support our agents through these challenges. • Our business: You will learn about how we service customers and about our products, policies and priorities. • Our partners: You will partner with Product, Tech, Risk, Enterprise Learning and line of business resources to deliver high quality results. What you will do: • reputed company Creation: You will reputed company your ability to understand business needs and priorities, as well as critical thinking and technical and creative writing skills to reputed company and implement reputed company plans that utilize a variety of channels in order to engage agents/leaders, and meet stakeholder needs on large, reputed company initiatives as well as short-term, urgent issues. • Subject Matter Expertise: You will act as a subject matter expert for communications initiatives and work with various partners to understand performance support needs and reputed company recommendations for support. • Strategic Insights: You will monitor key performance indicators to reputed company actionable insights, best practices and campaign strategies. • Storytelling: You will utilize your expertise in storytelling by telling a comprehensive and compelling story through verbal and written communication. • Experience Design: You will partner to reputed company the tools and processes that will best meet our agent and business's needs. • Process: You will contribute to the processes established to reputed company agent messaging and deliver communication materials. • Measurement: You will monitor, track and report on content performance, as well as analyze content and campaigns to translate anecdotal or qualitative data into recommendations and plans for improvements. Critical Skills: • Ability to manage multiple projects simultaneously • Ability to build relationships with various stakeholders and partners • Ability to gather quantitative and qualitative insights/data to inform recommendations and strategy • Ability to work collaboratively in a fast-paced environment • Ability to adapt and reputed company to changing priorities • Ability to learn quickly and translate reputed company concepts and materials to meet audience needs • Ability to work both independently and as part of a team • Excellent written, verbal and visual communication skills • Excellent organizational skills and attention to detail • Strong technical and creative writing skills • Ability to adapt and optimize content for specific channels, audiences and purpose Work from Home Technology Requirements • Secure home office environment that is free from background noise and distractions • Reliable private internet reputed company that is not supplied reputed company cellular data or hotspot is required • A private network that is password protected where you have ownership or line of site sight to every device on the network • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred • To validate ISP speeds from a Chrome browser, go to www.reputed company.com, type Speed Test and run from the reputed company reputed company page • Both Hardwire and WiFi internet connections are acceptable as long as speed and reputed company requirements are met reputed company reserves the right to request reputed company of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. reputed company reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location reputed company the US. If you are experiencing consistent issues with internet stability reputed company reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required reputed company Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, reputed company of the reputed company United States (i.e. Hawaii or U.S. Territories), or California. Basic Qualifications: - High School Diploma, GED, or equivalent certification - At least 3 years of experience in communications, marketing, or technical writing Preferred Qualifications: - Bachelor's Degree or equivalent military experience - At least 4 years of experience in communications, marketing, or technical writing At this time, reputed company will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the amount reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $88,100 - $100,500 for Content Manager III Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the reputed company Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. reputed company is an equal opportunity employer committed to diversity and inclusion in the workplace. reputed company qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or reputed company medical conditions), race, color, age, national reputed company, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. reputed company promotes a drug-free workplace. reputed company will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the reputed company Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; reputed company's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company Recruiting at 1-800-304-9102 or reputed company email at [email protected] . reputed company information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about reputed company's recruiting process, please send an email to [email protected] reputed company does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. reputed company is made up of several different entities. Please note that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and any position posted in the Philippines is for reputed company Philippines Service Corp. (COPSSC). Apply Job!

 

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