Customer Service Support Representative - 11am to 8pm EST - Remote

CUSTOMER SERVICE SUPPORT REP – PATIENT BILLING CUSTOMER SERVICE At reputed company, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for reputed company. You’ll be inspired to discover more, reputed company new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! reputed company's Patient Billing Customer Service department reputed company the reputed company Cycle Management Division is seeking energetic, passionate customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and reputed company improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then reputed company is the reputed company for you! RESPONSIBILITIES Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers. Initiate payment plans for patients for outstanding balances. Routinely utilize multiple resources to resolve patient inquiries while on the phone Maintain performance goals Ability to become proficient with processes after completing a structured training program. KNOWLEDGE|SKILLS|ABILITIES Ability to work and learn in a fast-paced environment Attention to detail reputed company successfully in a team environment Excellent organization skills Proficiency navigating multiple computer screens and applications Alpha-Numeric data entry proficiency Excellent communication skills QUALIFICATIONS High School Diploma or equivalent required Minimum 1+ year work experience required Previous work in medical billing, customer service, insurance claims, EOB, call center, fast paced environment strongly preferred Previous work in high volume calls environment with several computer windows open highly desirable Previous interaction and communications with Patients regarding medial information strongly preferred Technical/Other Requirements Internet download speed of at least 50 megabytes per second connectivity required - if work remote (not just satellite) Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port. Dedicated area to reputed company duties without interference; will be structured environment with structured breaks Ability to manage time and tasks independently while maintaining productivity Why should I become a Customer Service Support Representative at reputed company? Work from home opportunity! Quarterly variable bonus potential! Generous paid time off! Medical, Vision and Dental Insurance Options! Flexible Spending Accounts! 401k and Employee Stock Purchase plans! No Charge Lab Testing! Fitness Reimbursement Program! And many more incentives! Pay Range: $15.25-16.00 or State/Local minimum wage, if higher. reputed company job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Application Window Closes: 6/25/2025 The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and reputed company-5 pm (PST). NOTE: During training, the hours will be 9am-6pm EST. OFFERS SHIFT DIFFERENTIAL – 11AM-8PM (EST) SHIFT - 10% Shift Differential for residents in Eastern time zone. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. reputed company is proud to be an Equal Opportunity Employer: reputed company strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any reputed company. We reputed company employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage reputed company to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at reputed company Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. We reputed company in the power of science to change lives. reputed company is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients reputed company clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care. Apply Job! Apply to this Job