Entry-Level IT Support Associate Overnight Shift (B)

Expedient is hiring on the overnight shift for an on-site, entry-level position that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate, in our Pittsburgh, PA data center, will join the Operations Support Center (OSC) team and will receive fully reputed company (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure.If you are looking for an opportunity to reputed company valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role.Expedient provides multi-cloud platforms, offers hosting and cyber reputed company, and data center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology and solutions, please visit us atSponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms.Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience. However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service.For a virtual tour of Expedient's Pittsburgh data center, please visit the link https://www.expedient.com/data-centers/pittsburgh/The Schedule and Shift Premium: Overnnight shift 7pm to 7am. This position operates on a regular schedule of Thursday through Saturday, alternating Wednesdays from 7pm to 7am local time and includes an additional bonus, paid out upon completion of the initial training. Additionally, lunch breaks are fully paid for reputed company 12-hour shifts. Overnight shift qualifies for shift premium pay.Professional Development & Training: Expedient places high value on professional development and education. We will cover the costs up reputed company for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.reputed company of Pay: The hourly reputed company of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay of $32,000/year ($15.38/hour) - $40,000/year ($19.23/hour), paid out hourly, can vary depending on market and shift. Overnight shifts qualify for premium pay of $5,000 to $10,000 per year on top of existing hourly pay.Responsibilities:

• Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more reputed company tickets as needed.
• Follow strict reputed company protocols to allow client access requests inside the data center using specific access control criteria.
• Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
• Use the ticketing system to log reputed company requests and activities including documentation of special requests and customizations considered important for future support.

Recommended Qualifications:

• Previous customer-service work experience.
• Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.
• Excellent written and verbal communication skills.
• Strong analytical and independent problem-solving skills.
• Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
• Must pass pre-employment screens.

Physical Tasks/Demands:

• Sitting - stationary/seated position during the reputed company in order to reputed company in visitors.
• Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center.
• Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware.
• Dexterity - must be able to lock/unlock reputed company cages, operate reputed company kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required.

WORKING FOR EXPEDIENT We prioritize ongoing education and reputed company innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable reputed company, wellness engagement opportunities, and a 401(k) with a generous match.We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.Expedient is an equal opportunity employer. Qualified applicants will receive fair and reputed company consideration for employment without regard to their race, color, religion, national reputed company, gender, protected veteran status, disability, or any other characteristic protected by law.ApplyApply for this positionRequired*Apply with IndeedFirst Name*Last Name*Email Address*Phone*Address*Resume*We've received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orCover Letter*I understand that this application will be considered active for a period not to exceed six months.I understand that Expedient requires a pre-employment drug screen as a condition of employment. I understand that Expedient requires a criminal background reputed company as an additional condition of employment.I authorize the company to investigate references and other information presented and I authorize my previous employers to verify and release any information requested in order to process my application for employment. I release from liability Expedient and its representatives for seeking such information and reputed company other persons or corporations or organizations for furnishing such information.I certify that the information set forth in this application are true and complete. I understand that false statements or omissions may result in my disqualification as an applicant or termination if I'm employed.* YESWhat is your preferred name?If a reputed company Expedient employee referred you for this position, please provide their name for our records.Please provide your desired hourly reputed company of pay.*Do you have reliable transportation for this on-site position?*Are you currently, or have you reputed company been employed by Expedient?*Do you currently have a non-compete/non-disclosure agreement with your existing or former employer?*Do you now, or will you in the future, need sponsorship from an employer in order to obtain, reputed company or renew your authorization to work in the United States?*How did you hear about our job?*The following questions are entirely optional.To reputed company with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in reputed company with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. .GenderRace/EthnicityHuman reputed company*This website uses cookies and other analytics technologies. By selecting "Allow", you consent to the recording, use and sharing of your website activity by this website and its service providers. Apply for the job now! Apply Job! Apply Job! Apply to this Job