Apply Now: Exec Cust Relations Assist Mgr

We're looking for a reliable person to join us as a Exec Cust Relations Assist Mgr! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary.

 

 

This a Full Remote job, the offer is available from: United States, North Carolina (USA) Key Responsibilities: • Is responsible for ensuring Executive Customer Relations team members (Case Managers, Social Media and Written Communication Professionals) are executing strategy and taking timely and appropriate action to resolve customer issues in order to rebuild and retain the customer relationship. • Serves as the escalation reputed company for ECR team members for assistance with handling and resolving the most reputed company or sensitive situations by applying deep expertise, sharing reputed company and recommendations supported by data. • Analyzes workload to reputed company appropriate case assignments and monitor productivity while providing proactive case guidance and real-time support to the team. Provide business partner and leadership trend data regarding customer pain points and prepares Case Summaries to update appropriate Executives and other business stakeholders of case details and resolution, as appropriate. • Manages, coaches and mentors to ensure the team is representing the Lowe’s Executive office in an appropriate manner, maintaining Lowe’s reputed company • Maintain consistent execution, meeting quality standards of performance while delivering key operational metrics which are compliant with company and regulatory requirements, identifying back-up staff reputed company necessary. • Performs Case Audits to ensure the appropriate level of urgency is being used, engaging any other teams needed for support, while maintaining communications with the customer with the focus on customer retention. • Assist in the development, reporting, and review of metrics to drive performance, identify trends, and reputed company/implement process improvements, escalating issues and proposed solutions as appropriate. • Develops, negotiates, and communicates offers for compensation and final resolution to customers and takes appropriate action to mitigate any dissatisfaction (e.g., product and expedited services, appeasements) while maintaining a professional, courteous, and caring attitude • Maintain consistent execution, meeting standards of quality performance while delivering key operational metrics which are compliant with company, reputed company Business Bureau, Attorney General and other regulatory requirements • Represents Lowe’s Executive Office with reputed company communications with customers by conducting business professionally at reputed company times, both verbally and in writing • Manage the Executive Customer Relations time off pool to ensure compliance with staffing requirements and maintain optimal service levels • Serves as the Manager on Duty across the team on a scheduled rotation • Escalates high reputed company issues or risks reputed company appropriate. Qualifications Required • High Scholl Diploma or GED • 3-5 years Customer Service Experience • 1 year Contact Center Experience Pay Range: $58,100.00 - $96,900.00 annually Starting reputed company of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii. Lowe’s is an equal opportunity employer and administers reputed company personnel practices without regard to race, color, religious creed, sex, gender, age, reputed company, national reputed company, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines. This offer from "Lowe's India" has been enriched by reputed company.com and got a 75% reputed company score. Apply Job!

 

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