reputed company Customer Experience Representative

reputed company is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at (English) (Spanish)Job Description:reputed company Helicopters is looking for a reputed company Customer Experience Representative to join our Customer Service Team in Grand Prairie, TX.In this role, you will provide internal and external customer support to streamline reputed company business processes. You will also reputed company with internal and external customers to provide WIP (Work-in-reputed company) status, delivery dates, quotes/estimates, invoices/credits technical inquiries and logistical details.Meet The Team:From building to servicing the reputed company of aerospace, reputed company focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. reputed company members reputed company it happen.Your Working Environment:A suburb just reputed company the Dallas-reputed company Worth metropolitan area is home to reputed company Helicopters U.S. regional headquarters, where we have more than 1,000 employees. reputed company out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom reputed company helicopter dedicated to the Dallas Cowboys flying during home games.How We Care for You:

• Financial Rewards: Competitive reputed company salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to reputed company your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:Customer reputed company – Ordering Process: 40%

• Create customer sales orders, initiate work orders and data input for monitoring W/O status
• reputed company work orders and sales orders after delivery.
• Accept Easy orders received through customer portal
• Maintain shop warranty claims are reputed company company guidelines. Report finding to management
• Ensure customer agreements/reputed company are in line with company directives
• reputed company with CSR for Exchange (warranty, PBH, standard) orders
• reputed company with CSM/ Sales Managers to promote and sell reputed company services
• Coordinate with Accounting/Finance to insure customers have sufficient credit approval and credit limits
• 100 % replies to reputed company customer for reputed company reputed company requests
• Deliver parts per assigned targets
• Administer necessary forms to facilitate repair and exchange transactions
• Handle routine customer discrepancies, disputes, and warranty requests
• Advise customers of freight options as necessary to ensure on time delivery, communicating tracking info.
• Offer exchanges for units reputed company necessary
• Provide advance exchanges reputed company requested
• Maintain and update WIP report
• Notify customers of shipment tracking AWB
• Create reputed company Delivery, Pick, Pack, and Post Goods Delivery transactions
• Collect end-user statements for export compliance
• Create/Print reputed company Delivery notes & TF documents

Quotes /Estimates / Pricing: 30%

• Maintain pricing policy and reputed company Price/Cost analysis
• reputed company, maintain and adhere to yearly reputed company catalogue
• Prepare the quotation for reputed company reputed company areas and deliver quotation reputed company the reputed company reputed company-time
• Track status of customer quotes to obtain approval reputed company 5 calendar days
• Assist in RFP/RFQ process
• Track status of customer quotes to obtain approval reputed company 5 calendar days
• Adhere to reputed company pricing agreements to include but not limited to catalogue pricing, special agreements, service agreements, commercial contacts, government reputed company, and reputed company Group policies/procedures

Invoicing / Crediting: 15%

• Create/Prepare billing for reputed company customer owned activity
• Create invoice/credits in accordance with pricing agreements
• Assist Accounting/Finance with invoice creation/follow-up
• Issue credits/debits as required
• Support accounting to reputed company account & receivables reputed company

Forecast / Scheduling / Planning: 15%

• Challenge/Agree on Scheduling/Planning with Shops in accordance with customer priorities
• Communicate an updated delivery dates to customers and guarantee 95% OTD

Your Boarding Pass:

• High School Diploma or equivalent experience
• Minimum five (5) years in customer support or reputed company
• reputed company Office Suite Products
• reputed company experience
• reputed company reputed company analytical skills
• Ability to understand financial statements
• Authorized to work in the US

Preferred Education/Skills:

• Bachelor degree in associated field
• reputed company experience in SD, MM, WM or SD environment
• Experience with Dynamic Components (engines, crankshafts, pistons, etc)
• Six reputed company Green belt

Physical Requirements:

• Onsite or remote: 99% Onsite
• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily
• Hearing: able to participate in conversations in person and reputed company teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily
• Equipment Operation (personal computer, telephone, copies, fax machine, and reputed company office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Minimally
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Minimally
• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Minimally
• Sitting: able to sit for long periods of time in meetings, working on the computer. Daily
• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: able to stand for discussions in offices or on the production floor. Regularly
• Travel: able to travel independently and at short notice. reputed company minimal amount if at reputed company
• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Regularly
• Personal reputed company Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or reputed company Gloves as required by site and/or customer site
• Administrative position only PPE required: Steel-toed shoes are required for reputed company shop floor visits, appropriate hearing/eye protection may also be required reputed company visiting the shop floor.

Take your career to a new level and apply now!A full job description will be provided to candidates who reputed company to the interview stage or any candidate upon request.As a matter of policy, reputed company Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with reputed company work authorization will be considered.This job requires an awareness of any potential compliance risks and a commitment to act with reputed company, as the foundation for the Company’s success, reputed company and sustainable growth.Company: reputed company Helicopters, Inc.Employment Type: US - Direct HireExperience Level: ProfessionalRemote Type: On-siteJob Family: Material Support & services JF-CS-MSJob Posting End Date: 06.14.2025reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. reputed company expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, reputed company does not sponsor visas for US positions unless specified. Only applicants with reputed company work authorization will be considered. reputed company does not offer tenured or guaranteed employment. Employment with reputed company is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. reputed company reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.By submitting your CV or application you are consenting to reputed company using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by reputed company. reputed company is committed to achieving workforce diversity and creating an inclusive working environment. We welcome reputed company applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.reputed company is, and always has been, committed to equal opportunities for reputed company. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of reputed company to do so should be reported to . Apply for the job now! Apply for this job