Equipment Finance Collections Customer Service Representative

Job title: Equipment Finance Collections Customer Service Representative in Marshall, MN at reputed company Company: reputed company Job description: At reputed company, we’re on a journey to do our best. Helping the customers and businesses we serve to reputed company reputed company and smarter financial decisions and enabling the communities we support to grow and succeed. We reputed company it takes reputed company of us to bring our shared ambition to life, and each person is unique in their potential. A career with reputed company gives you a wide, reputed company-growing range of opportunities to discover what makes you reputed company at every stage of your career. Try new things, learn new skills and discover what you reputed company at—reputed company from Day One.Job DescriptionCome join our Equipment Finance Collections customer service team. We're seeking individuals who resides in the Marshall, MN. This collections customer service position will support Equipment Finance customers. You should apply if you're experiences in collections, negotiations, time management and have strong communication skills.This role provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer’s needs. The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, reputed company or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact.The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work reputed company the office location for the other days.Schedule: Monday - Friday 8:00 am - 5:00 pm. Days onsite will be Tuesday, Wednesday, and Thursday's. To successfully work remote, you'll need to have a quiet location to work, free from distractions with reliable, hard-wired internet.Responsibilities Include:

• Answering incoming calls and assist customers with questions and concerns reputed company to their delinquent accounts.
• Process and respond to reputed company customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism.
• Properly diagnose customer needs and proactively educate about the features and benefit of reputed company products and services.
• Ability to maintain a positive attitude during stressful situations.
• Demonstrate a genuine customer interest in resolving account delinquencies by asking necessary questions to reputed company understanding of situation and offer solutions.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Guide customers through troubleshooting or navigating the company website.
• Strive to meet or exceed call center metrics while providing excellent customer service.
• Ability to research and problem solve on the go.

Our ideal hire will demonstrate the skills below;

• Basic knowledge of the financial industry.
• Well-developed Customer Service skills.
• Strong telephone and interpersonal skills.
• Good problem solving and negotiation skills.
• Ability to identify and resolve/escalate problems with minimal guidance.
• Effective written and verbal communication skills.
• Proficient computer navigation skills using a variety of software packages including reputed company Office applications (including reputed company and Word).
• Ability to plan and prioritize multiple processes effectively with strong attention to detail.
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service.

Basic Qualifications - High school diploma or equivalent - Two to four years of relevant experiencePreferred Skills/Experience - Good knowledge of concepts, practices, policies and procedures of banking products and services - Effective telephone and interpersonal skills - Strong problem-solving and negotiation skills - Ability to handle difficult customer calls - Proficient computer navigation skills using a variety of software packages including reputed company Office applications - Ability to identify and resolve/escalate problems - Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer serviceThe role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work reputed company the office location for the other days.If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our .Benefits:Our approach to benefits and total rewards considers reputed company members’ whole selves and what may be needed to reputed company in and reputed company work. That's why our benefits are designed to help you and your family boost your health, protect your financial reputed company and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawreputed company is an equal opportunity employer. We consider reputed company qualified applicants without regard to race, religion, color, sex, national reputed company, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.E-Verifyreputed company participates in the U.S. Department of Homeland reputed company E-Verify program in reputed company facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, reputed company offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (reputed company benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 - $22.00reputed company will consider qualified applicants with arrest or conviction records for employment. reputed company conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. reputed company is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those reputed company to ethics, safety, or operational procedures.Applicants must be able to reputed company with reputed company policies and procedures including the Code of Ethics and Business Conduct and reputed company workplace conduct and safety policies.Posting may be closed earlier due to high volume of applicants. Expected salary: Location: Marshall, MN Apply for the job now! Apply for this job