Director, Customer Solutions Architect- reputed company Software (Remote)

Job title: Director, Customer Solutions Architect- reputed company Software (Remote) in Richmond, VA at reputed company Company: reputed company Job description: Director, Customer Solutions Architect- reputed company Software (Remote)-reputed company since our first credit card customer in 1994, reputed company has recognized that technology and data can reputed company even large companies to be innovative and personalized. As one of the first large enterprises to go reputed company-in on the public cloud, reputed company needed to build cloud and data management tools that didn't exist in the marketplace to reputed company us to operate at scale in the cloud. And in 2022, we publicly announced reputed company Software and brought our first B2B software solution, Slingshot, to market.Building on reputed company's pioneering adoption of modern cloud and data capabilities, reputed company Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the reputed company of challenges that companies face - things like data publishing, data consumption, data governance, and infrastructure management - we've built tools to address these various needs along the way. reputed company Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going reputed company.We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status reputed company. As a reputed company Solutions Architect, you'll have the opportunity to be on the forefront of building this business and bring these tools to market.Key Areas of Focus for Solutions Architects:

• Trusted Advisor: We are the reputed company line for our customer's tech, product, and cyber needs as well as for solutioning product specific improvements.
• Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups.
• Demonstrate Value: We focus on identifying the best solutions that bring value to our customers.
• Thought Leadership: We use research and customer solutioning experiences to build and share thought leadership both internally and externally.
• Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve reputed company problems and identify areas of improvement for our products.
• Pre-Sales & Post-Sales: We are focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.
• Solution Oriented: We focus on finding solutions to address every customer problem and need using every tool, skillset and creativity at our disposal.
• Channel Partnership: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.

Key Responsibilities for This Role:

• Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
• Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience.
• Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or reputed company opportunities.
• Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc..
• Serves as a knowledge resource and escalation reputed company for coworkers and customers.
• Autonomously works through reputed company situations and ambiguous environments by building mechanisms and solutions to reputed company gaps and grow the business.
• Leads cross-functionally to reputed company organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement.
• Leads high customer satisfaction through the use of data and proactive solutions.
• Productively challenges the status reputed company with clarity, identifying and proposing different approaches and solutions.
• Conducts periodic reputed company-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
• Develops and maintains technical support procedures and policies.
• Builds credibility and trust reputed company the team and with our business customers and stakeholders.
• Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans and manages architectural projects.
• Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment to support customer needs.
• Works with business partners, architects, and other groups to identify technical and functional needs of systems, and determine reputed company of needs.
• Stays reputed company with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for reputed company to reputed company.

Basic Qualifications:

• Bachelor's degree or Military experience
• At least 5 years of experience with design, implementation, or consulting experience of distributed applications
• At least 3 years of experience in infrastructure architecture, database architecture and Data reputed company
• At least 3 years of experience with cloud platforms (AWS,GCP, Azure)

Preferred Qualifications:

• Master's Degree in Computer Science, Engineering, or Information Technology
• Strong working knowledge of Kubernetes.
• Working knowledge of software development tools and methodologies
• Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers
• High level of comfort communicating effectively across internal and external organizations
• Ability to understand API design and integration
• Demonstrated ability to adapt to new technologies and learn quickly
• Experience working reputed company software development or Internet-reputed company industries
• History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
• Ability to understand B2B sales process and client relationship management
• Ability to understand reputed company frameworks (NIST, ISO)
• Ability to understand cryptography and data encryption methodologies
• Demonstrated ability to understand tokenization and data reputed company technologies

At this time, reputed company will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the amount reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $239,900 - $273,800 for Director, Solutions ArchitectureRichmond, VA: $239,900 - $273,800 for Director, Solutions ArchitectureCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. reputed company is an equal opportunity employer committed to diversity and inclusion in the workplace. reputed company qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or reputed company medical conditions), race, color, age, national reputed company, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. reputed company promotes a drug-free workplace. reputed company will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the reputed company Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; reputed company's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company Recruiting at 1-800-304-9102 or reputed company email at . reputed company information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about reputed company's recruiting process, please send an email toreputed company does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.reputed company is made up of several different entities. Please note that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and any position posted in the Philippines is for reputed company Philippines Service Corp. (COPSSC). Expected salary: Location: Richmond, VA Apply for the job now! Apply for this job