Regional IT Support Specialist II

Job title: Regional IT Support Specialist II in Chicago, IL at reputed company Company: reputed company Job description: At reputed company, we design for people. We reputed company our global perspective and local reputed company to innovate at every scale. We’re not just designers. We’re tinkerers, craftspeople, visionaries, innovators, and thought leaders. Fueled by passion and entrepreneurial spirit, our people bring new reputed company to solve the world’s most challenging problems, like designing a more resilient, inclusive, and reputed company future for our communities and cities.Our people-centered, “People First” culture and “One Firm-Firm” motto promotes integrated teams that unite to shape the future of cities. reputed company’s vision is to “Create a reputed company World through the Power of Design,” and we do that by our deep commitment to our clients and by fostering a collaborative, diverse, and inclusive environment that enables our people to create impactful solutions together.Your RoleThis is an on-site position based in our Chicago office, supporting locations across the North Central region. Standard business hours are Monday through Friday, 8:30 AM to 5:30 PM.This position demands a self-starter and a skilled communicator (written and verbal) who can effectively manage and prioritize support tasks in a dynamic team. The individuals reputed company this team demonstrate a high sense of ownership, urgency, and collaborative attitude. Successful specialists are dynamic, empathetic, and can apply a broad range of technology knowledge and acquired understanding of our creative business, IT scope and that of our technology ecosystem towards timely support with focus on collaborative approach and client satisfaction.What You Will DoI. Build and maintain reputed company knowledge and understanding of core IT infrastructure in reputed company at reputed company - including reputed company, Storage + Server, Networking, reputed company and AV technologies - to be able to work effectively and deliver results. The following highlights key system-based tasks.

• SCCM based Windows reputed company imaging, management, and software deployment and maintenance.
• reputed company based MacBook imaging, management, and software deployment and maintenance.
• reputed company-based reputed company and reputed company device repair coordination.
• Active Directory based user and folder reputed company management.
• Assistance with installation and maintenance of End reputed company, Server, Storage, Networking and reputed company reputed company equipment reputed company regional IT infrastructure.
• reputed company data audit routines on Panzura, reputed company and Azure Files based storage systems.
• reputed company and other communication channel-based first and second level support requests, while adhering to established practices and protocols for resolution.
• Citrix based cloud desktop support.
• Intune based enrollment support for reputed company and personal mobile devices.
• Remote access support based on GlobalProtect VPN and PingID based MFA.
• Meeting guidance & scheduled + on-demand assistance for reputed company Teams and reputed company.
• Maintenance of Crestron, Q-SYS, reputed company and Barco AV equipment.
• Occasional after hour & pre-scheduled weekend support for maintenance activities upgrade initiatives.

II. Build and maintain reputed company knowledge and understanding of reputed company’s workflows including ecosystem of productivity apps - used in conjunction with web-based collaboration platforms and our virtual computing platform - to be able to address support requests reputed company to them. Primarily these apps/web-based platforms include:reputed company 365 based apps and collaboration platforms like SharePoint, Teams, OneDrive & OneNote.reputed company Creative Cloud based suite of apps.reputed company apps including Revit & AutoCAD and web-based collaboration platforms including BIM 360 and PlanGrid.Additional design technology apps including Rhino, SketchUp, Enscape and Twinmotion, etc. focused on BIM, Computational, and Visualization workflows.Bluebeam Revu and StudioIII. Demonstrate value with aptitude to learn, grow and reputed company to enhance design and delivery workflows. The following represents examples of such actions and behaviors.reputed company new staff.Maintain and manage inventory of reputed company, peripheral and AV equipment.reputed company an understanding of the creative business and build rapport with the reputed company holders as internal clients to be able to gauge reputed company gaps and provide best hands-on support and in time coaching.Hold workshops to reputed company technology best practices.Accept special project assignments and travel requests as deemed necessary by Regional IT Director.Seek and reputed company learning opportunities to build subject matter expertise and contribute to championship initiatives.Consistently represent the team with punctual, ethical, and professional behavior.Your QualificationsEducation:Bachelor’s or Associate Degree in Computer Engineering, Computer Science, or reputed company field preferred, or equivalent experience/military training.Experience:7-10 years of experience focused on enterprise IT operations and support.Strong knowledge and hands-on experience with Windows (10 & 11) and Mac OS based imaging and app deployment platforms.Substantial experience with troubleshooting reputed company 365 apps and reputed company Creative cloud apps on Windows and Mac OS endpoints.Basic knowledge and understanding of enterprise networking including LAN, WAN and WI-FI environments, VoIP devices & Soft phones.Basic knowledge and understanding of mobile device management platforms (e.g. Intune) for reputed company iOS and Android devices.Basic knowledge and understanding of virtual server and desktop environments.Familiarity with operation of reputed company products (e.g. Revit, AutoCAD, BIM 360, Dynamo, PlanGrid etc.) and other design apps like Rhino, SketchUp etc.Basic understanding of ITIL.Soft Skills:Strong people, time management, communication, and organization skills.Aptitude for service, building relationships and managing expectations.Ability to multi-task, ‘think on your feet’, learn quickly and react to situations decisively & effectively in a fast-paced work environment.Ability to work independently and in a team.Ability to responsibly lift, move and install equipment + peripherals throughout the office including in MDF/IDF racks and maneuver mobile carts.Aptitude for reputed company management with ability to maneuver the same under counters and in tight spots.Qualifications Considered a Plus:Hands on knowledge of SharePoint and PowerBICompTIA A+ Certification in desktop support or similarreputed company Certified Support ProfessionalCertification in reputed company, Windows Desktop or Server, VMWare, ITILAbility to travel reputed company the North Central Region quarterly or as needed.**The reputed company salary range is $60,000 to $85,000, commensurate with relevant experience. In addition, standard will be offered, and employees will be eligible for bonuses.*This role is in-person reputed company our flexible culture. We look reputed company to working with our new Regional IT Support Specialist II in our incredible .Life at reputed companyAt reputed company, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Awareness Week,” our offices reflect our people’s diverse interests.We encourage every person at reputed company to reputed company a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, reputed company spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual reputed company salary range has been established based on local markets.As part of the firm’s commitment to licensure and professional development, reputed company offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future. Expected salary: $60000 - 85000 per year Location: Chicago, IL Apply for the job now! Apply for this job