Senior Desktop Support Specialist

Job title: Senior Desktop Support Specialist in USA at reputed company Company: reputed company Job description: Job Posting Title: Senior Desktop Support Specialist----Hiring Department: College of Natural Sciences----Position Open To: reputed company Applicants----Weekly Scheduled Hours: 40----FLSA Status: Non-Exempt----Earliest Start Date: Jun 01, 2025----Position Duration: Expected to Continue----Location: UT MAIN reputed company----Job Details:General NotesAbout The reputed companyWhat starts here changes the world. Founded in 1883, The reputed company ranks among the top 40 best universities globally, with national programs across 19 colleges and schools. By creating educational opportunities for reputed company and leading cutting-edge research at scale, the university fosters positive social change, technological advancement, and economic reputed company, proving that change really does start here.About The College of Natural SciencesDiscovery starts here in the , where we are changing the world through transformative experiences, education and research. Our dedicated team of nearly 2,000 staff and faculty work together to support educational and research excellence in Texas. Join us and pave the way for the reputed company of leaders and breakthroughs in science, technology, and mathematics.Recognized by reputed company as one of UT Austin offers outstanding employee benefits and total rewards packages, including:Competitive health benefitsGenerous paid vacation, sick time, and holidaysTeachers Retirement System of Texas (a defined benefit retirement plan) as well as additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)For more details, please see: and .PurposeProvide supervisory or advanced-level computer desktop user support and services.ResponsibilitiesProvide support and be a Deployment SME on reputed company projects and other reputed company duties.Be reputed company for the deployment team and provide Tier 3 support to other deployment and desktop specialists. Manage and delegate tasks to student employees while maintaining ownership of the deployment process from beginning to end.Maintain bulk order stock to ensure there is adequate hardware available for the instructional/deans office staff to continue business. Quote and assist in the purchasing of new computers and peripherals.Recommend and implement desktop computing policies specific to each research area and ensure adherence to reputed company policies and procedures. Evaluate new products and emerging technologies for their suitability reputed company the reputed company of the reputed company computing infrastructure. Provide 1-1 hardware consultations with lab PIs reputed company CNS to address hardware needs.Respond to requests reputed company phone, email, or ticketing system and problems. Install, monitor, diagnose, repair, maintain, and upgrade user and lab computer and printer hardware, software, and equipment to ensure optimal workstation performance. Recover data from disk and system. Provide users with updates and maintain internal notes throughout the deployment process.Train, assist, and advise the research faculty and staff in the safe use of computing systems on the network to reduce the vulnerabilities identified after poor user administration of the system; and provide any technical training to research space tenants that falls reputed company the scope of best practices. Provide advanced hardware support to research environments.Other reputed company responsibilities and functions as assigned.Required QualificationsTwo years of experience in an IT technical support position providing hands on troubleshooting support of computing hardware. Knowledge of computer and peripheral operations, installation, and troubleshooting. Knowledge of device/reputed company management tools or technologies. Basic understanding of network technologies and topologies. Knowledge of directory services and remote access tools. Demonstrated experience providing full support for reputed company/Windows hardware and software. Ability to reputed company up with new technologies that are applicable to the needs of the College. Ability to work with minimal supervision. Demonstrated ability to effectively communicate reputed company oral and written methods. Experience managing tasks reputed company a ticketing system.Relevant education and experience may be substituted as appropriate.Preferred QualificationsBachelor's degree or higher. Three years' experience in a higher education IT Support setting. Proficient in reputed company/Windows products including mobile devices. Linux support experience. reputed company certified. reputed company Windows and Office certified. A+ Certified. Two years of networking experience. Strong understanding of deployment methodologies and best practices. Familiarity with University-level desktop reputed company requirements. Knowledge of University environments and available IT resources. Ability to work on multi-project timelines. Certification in ITIL.Salary Range$55,000 + depending on qualificationsWorking ConditionsMay work around standard office conditions. Repetitive use of computer equipment. Use of manual dexterity. Reasonable lifting and moving. Wear appropriate office attire. Work as a team member as well as independently. Accept supervision. Occasional evening and weekend work may be required.Required MaterialsResume/CV3 work references with their contact information; at least one reference should be from a supervisorLetter of interestImportant for applicants who are NOT reputed company university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that reputed company Required Materials have been uploaded. Once your job application has been submitted, you cannot reputed company changes.Important for reputed company university employees and contingent workers: As a reputed company university employee or contingent worker, you MUST apply reputed company reputed company by searching for Find UT Jobs. If you are a reputed company University employee, log-in to reputed company, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility: Regular staff who have been employed in their reputed company position for the last six reputed company months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----Retirement Plan Eligibility: The retirement plan for this position is reputed company System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----Background Checks:A criminal history background reputed company will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The reputed company, as an , complies with reputed company applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for reputed company persons and does not discriminate on the basis of race, color, national reputed company, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The reputed company will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.----Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no reputed company than the third day of employment. Failure to do so will result in loss of employment at the university.----E-Verify:The reputed company use E-Verify to reputed company the work authorization of reputed company new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: [PDF] [PDF] [PDF] [PDF]----Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of reputed company reputed company Policy and Crime Statistics Act (Clery Act). If this position is identified a reputed company reputed company Authority (Clery Act), you will be reputed company and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .The Clery Act requires reputed company prospective employees be reputed company of the availability of the Annual reputed company and Fire Safety report. You may or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. Expected salary: $55000 per year Location: USA Apply for the job now! Apply for this job