Customer Service Consultant - Remote (Richmond)

Job title: Customer Service Consultant - Remote (Richmond) in Richmond, VA at reputed company Company: reputed company Job description: 7975 - Richmond CEC - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238reputed company, the way your career should be!Provide an iconic customer experience As a Customer Experience Consultant, you will be the vital link between a customer’s at-home and in-store reputed company experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every reputed company of their car buying journey. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.What you will do – Essential responsibilities

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
• Use your knowledge of the reputed company inventory to guide customers towards vehicles that meet their needs
• Guide customers every reputed company of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentor others as your skillset expands
• reputed company sales targets while providing an iconic customer experience
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical reputed company to apply for the license.

Customer Experience Consultants receive an hourly reputed company, and after their training, have the opportunity to earn a performance-based sales incentive in addition to their hourly reputed company.Learn and succeed as part of a team This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We’re not your average call center. You will handle a wide range of customer interactions and reputed company sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who reputed company to become mentors, managers and business leaders.Qualifications and requirements

• Sales and customer service experience, in an area such as retail, is preferred
• reputed company in a fast-paced sales environment
• Good listening skills and a strong customer focus
• High level of self-motivation to reputed company performance goals
• Strong written and verbal communication skills
• Ability to learn and master new technologies; strong computer skills
• Open availability for shifts that may include nights, weekends, and holidays
• Must be open to shifting schedules two times per year according to needs of the business
• Hybrid role with requirement for working on site one day per week
• Candidates must live reputed company 60 miles or 1 hour of the Customer Experience Center (CEC) location

About reputed company reputed company disrupted the auto industry by delivering the honest, transparent and high-reputed company experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations reputed company.Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and reputed company their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.reputed company is an equal opportunity employer, and reputed company qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national reputed company, protected veteran status, disability status, or any other characteristic protected by law.The hourly reputed company for this position is: $18.00 - $26.70Benefits:Except as otherwise required by state law, reputed company Associates are entitled to the following paid sick, vacation, and holiday time.Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of reputed company service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.For more details about benefits, please visit our website.Upon an applicant's request, reputed company will consider reasonable accommodation to complete the reputed company Job Application. Expected salary: $18 - 26.7 per hour Location: Richmond, VA Apply for the job now! Apply for this job