Virtual Field Appraiser (Remote)
Job title: Virtual Field Appraiser (Remote) in USA at McGraw Insurance Services
Company: McGraw Insurance Services
Job description: About Pacific Specialty Insurance Company (PSIC)At Pacific Specialty Insurance Company (PSIC), we approach things a bit differently and have for over 27 years. We warmly welcome each new employee to our work family. Family is one of PSIC's Core values therefore, we treat our employees with appreciation and respect, while providing the much-needed flexibility in their day. We understand this is paramount in today's workforce. As an example of how we differentiate ourselves, we offer our claims employees the option to work a 9/80 schedule. Not only does this schedule increase efficiency and reduce interruptions, but it improves work/balance by providing every other Friday off. Our Core values of Family, Home, Trust and Profitability are what drives our daily decisions. We strive to foster a culture where all employees feel a sense of belonging and are encouraged to come up with ideas to help us improve as an organization. We provide the tools to help you succeed. Pacific Specialty Insurance Company is a large regional carrier in California, but consistently writes business in 4 other states as well.As a Virtual Property Appraiser, you will be responsible for meeting virtually with the policyholder to investigate, assess and facilitate remediation and repair decisions on residential property damage claims. Regularly negotiating and reaching agreement with vendors and contractors on repair operations while applying policy contract provisions to resolve claims timely and accurately. This is primarily a task-based position, which refers to being assigned the virtual inspection portion of the claim to determine the scope of repairs and prepare a complete estimate that involves all aspects of the damaged dwelling and other structures on the claim. You partner and work as a team with the Claim Owner to address the policyholder's needs to complete the claim. Superior verbal and written communication skills are essential to communicate as required throughout the claims process. You may also be assigned Claim File ownership on a relatively small number of files. Must be able to work independently with minimal management involvement and possess excellent time-management skills. Periodic (less than 10%) travel within California may be required as well when needed.Duties and Responsibilities:
- Provide superior customer service to our policyholders while working autonomously in the field and based in your home-office.
- Communicating daily with customers to schedule virtual inspections, walking them through the repair process and helping them get back to the place they were before their loss.
- Regularly assessing damages and completing estimates through computer based estimating software and reaching agreements on scope and cost of repairs with customers and/or their representative both in person, virtually and via phone - Task Assignment (40%)
- Reconciles and validates vendor estimates to ensure price and scope is appropriate (30%).
- Investigates, confirms coverage, establishes damages, reports status and negotiates the settlement of assigned claims - Claim File Ownership (30%).
- Accurately document activity and secure claim information within our claim's system.
- Complete file summaries and action plans on newly assigned tasks with appropriate updates throughout the life of the claim.
- Responsible for compliance with state insurance regulations and company claims handling guidelines at all times
- College degree or prior applicable work experience required
- Experience with Xactimate required
- Bilingual in Spanish a plus
- Having a current Texas, Florida or Connecticut adjuster license, a plus
- Excellent organization and time management skills
- Solid analytical skills
- Ability to make timely and accurate decisions
- Strong negotiation skills
- Ability to work independently with minimal management oversight