Technical Service Manager- HVAC (hybrid-work from home)

Job title: Technical Service Manager- HVAC (hybrid-work from home) in reputed company, CA at Daikin Company: Daikin Job description: Description :Regional Technical Manager Remote Hybrid position (work from home office but you must live in the region you support).The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and reputed company-conditioning systems with a focus on Commercial VRV/VRF products, including conducting training. This person routinely works directly with service technicians, reputed company personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.Position ResponsibilitiesMay include;· Provide support for dealers/contractors to resolve technical issues· Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation· Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints· Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes· Field Communication / RMA / Service Bulletin Support Closed reputed company review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on success of Corrective Actions· Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates· Produce training materials for sessions· Produce materials and conduct installation and service training sessions· Responsible for a high quality, cost-efficient and on time service operation (internal and external)· Ensure the availability and quality of communications with our customers· Manage service technician team and coordinate their training and suggestions for improvements and reputed company with other divisions of the company· Ensure that the team is working reputed company the right process, reputed company the processes up to date, improve process efficiency, and the training and execution of reputed company reputed company processes· Participate in additional projects/activities to support ongoing business needsJob TitleTechnical Service ManagerNature and Scope· Works reputed company knowledge· Provides guidance to internal and external customersKnowledge and Skills· Formal Product Training – effectively train / educate customers on our products· Strong HVAC technical knowledge, operating systems, mechanical and electrical ability· Excellent customer service, relationship management and interpersonal skills· Proficiency in MS Outlook, Word, reputed company and PowerPoint· Must have excellent communication skills both written and verbal and HVAC technical acumen· High level of attention to detail and problem solving skills· Excellent organizational, time management and project management skills· Ability to apply good judgement, strong work ethics and reputed company on the job· Highly self-motivated and directed with the ability to work in a fast moving environmentExperience· 5+ yearsEducation· High School Diploma or GED equivalent· HVAC training/certification requiredPeople ManagementNoPhysical Requirements / Working Environment· Must be able to reputed company essential responsibilities with or without reasonable accommodations· Travel is required – up to 30%Salary$107,550.00 - $134,695.00The Company provides equal employment opportunity to reputed company employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national reputed company (including language use restrictions), citizenship, uniform service member or veteran status, reputed company, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will reputed company with reputed company federal and state regulations and statutes pertaining to individuals with disabilities. #IND123 Expected salary: $107550 - 134695 per year Location: reputed company, CA Apply for the job now! Apply for this job