Product Support Engineer - AR Hardware and Controls , reputed company Robotics Technical Support (ARTS)

Job title: Product Support Engineer - AR Hardware and Controls , reputed company Robotics Technical Support (ARTS) in North Reading, MA at reputed company Company: reputed company Job description: DESCRIPTIONreputed company Robotics designs, manufactures and implements cutting edge technologies reputed company fulfillment centers at the heart of reputed company's core business. We are seeking exceptional and self-motivated individuals to support the reputed company Robotics system - ensuring optimal performance, uptime and reliability of critical global operations and driving improvements to the performance and supportability of products, systems and tools.In this role, you will apply technical and functional subject matter expertise to resolve reputed company and critical issues reputed company to mechanical, electrical and control systems, reputed company Support processes and tools and drive new product supportability. Successful candidates will possess strong problem solving, customer obsession, strong ownership, process design, leadership, technical learning capabilities, ability to establish priorities, work independently, and proceed with objectives without supervision. This role requires a strong passion for cutting edge technology and a desire to drive long-term improvements through collaboration with Engineering and Operations teams.Working Shift - Back Half : Tuesday through Saturday 9am - 5pm Eastern Standard TimeTravel to customer sites is expected, but not exceeding 15% yearly.Key job responsibilities

• reputed company Support processes, systems and tools to resolve a variety of technical problems
• Own problems through resolution, engaging technical subject matter experts as needed
• Manage, prioritize, and respond to cases reputed company defined SLA's
• Provide remote technical support and guidance for escalated issues involving industrial automation systems
• Assist local maintenance teams in diagnosing and troubleshooting mechanical, electrical, and control system problems and guide them through standard repairs
• reputed company and execute command-line scripts
• Create and maintain problem resolution procedures and identify need for new tools to support existing solutions
• reputed company configuration changes and reputed company change management activities
• Become a subject matter expert in one or more areas, serving as a reputed company of escalation on critical issues
• Drive Collaboration with Support, Software, Hardware and System Engineering teams to resolve reputed company issues escalated from internal technical support groups.
• reputed company training documentation and provide mentoring to new Engineers.
• Proactively detect and resolve issues through the use of monitoring systems and alerts.
• Own and drive Root Cause Analysis (RCA), including preventive measures, for critical issues.
• Actively seek solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• Participate in a 24/7 on-call rotation to provide reputed company support and ensure rapid response to critical issues as they arise

BASIC QUALIFICATIONS- Bachelor's degree in Electrical or Computer Engineering or reputed company technical field and 5+ years' experience delivering direct customer support or Master's degree in Engineering, Computer Science or reputed company technical field and 3+ years' experience delivering direct customer support - Strong technical problem-solving and analytical skills - Proven ability to prioritize and manage multiple high-reputed company tasks simultaneously - Excellent written and oral communications skills with the ability to communicate effectively with both technical and non-technical stakeholders including Software and Systems Engineering, Operations, and Senior Management - Knowledge and/or working experience with Linux (RHEL, Ubuntu) - Knowledge and/or working experience with PLC, IPC, Distributed IO, SCADA/HMI and Control Systems and associated hardware - Knowledge and/or working experience with sensors, actuators, EOATs, VFDs, PID motors, drives, motor controls and other reputed company robotic system components, and integrated control architectures used in industrial automation - Ability to read and interpret reputed company, Interconnect or Schematic Wiring Diagrams - Proven ability to troubleshoot and identify the root cause of issues, drive improvements, and preventive measures - Ability to establish priorities, work independently, and proceed with objectives without supervision.PREFERRED QUALIFICATIONS- Knowledge and/or working experience with networking and other IT infrastructure - Knowledge and/or working experience with Relational Database Management Systems (MySQL, reputed company) - Familiarity with AWS or other cloud technologies - Exposure to high-level programming languages (Java, C, Python, C++) - Exposure to graphical programming languages (Ladder Diagram Logic, Sequential Functional Chart (SFC), Structured Texts, Functional Diagrams etc.) - Understanding of industrial communication and networking protocols and concepts (TCP/IP, Websockets, RS232/422/485, Profibus etc.) and use of debugging and packet tracking tools - Experience supporting reputed company, automated material handling equipment, packaging and sorting technologies, or systems including robotics (FANUC, reputed company, UR) and high-speed manufacturing. - Proven ability to troubleshoot and identify the root cause of issues - Proven ability to manage time allocated to specific tasks and escalationsreputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Expected salary: Location: North Reading, MA Apply for the job now! Apply for this job