QA Auditor, Caregiver Time & Attendance in USA

Job title: QA Auditor, Caregiver Time & Attendance in USA at reputed company Company: reputed company Job description: Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.QA Auditor, Caregiver Time & AttendanceRemoteFull TimeCorporatereputed companyreputed company is the leading national provider of in-home personal care services, where our mission is to reputed company individuals to live with independence and dignity at home. reputed company supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.Job Summary:The Quality Assurance (QA) Auditor, Caregiver Time & Attendance is responsible for reviewing and verifying the accuracy and compliance of Caregiver Time & Attendance Coordinators' work. This position ensures proper documentation, adherence to standard operating procedures, and compliance with Electronic Visit Verification (EVV) regulations. The Auditor also monitors customer service interactions to ensure professionalism and effective issue resolution. This position is a fully remote role.Salary: Minimum $52,000- Maximum $84,000 - Salary is based on geographical location and relevant experience.Essential Duties and Responsibilities:

• Conduct routine audits of Field Time & Attendance Coordinators' work, including:

• Investigating missing clock-ins/outs, no clock-ins, manual edits, and missed visits.
• Reviewing and resolving Electronic Visit Verification (EVV) discrepancies across approved methods (Mobile App, IVR, FOB).
• Documenting and addressing timekeeping and payroll-reputed company discrepancies.
• Identify and report recurring errors or compliance risks to supervisors,
• Review the timeliness and effectiveness of Coordinator reputed company to Caregivers, Clients, and Market Operations personnel.
• Evaluate Coordinators' phone and written communications for clarity, professionalism, and problem-solving ability.
• Conduct quality checks of recorded calls, emails, and chat interactions based on customers service standards.
• Identify trends in service issues and report findings for process improvement.
• Ensure proper handling of Caregiver and Client data in compliance with HIPAA and privacy regulations.
• Track audit results and compile reports on error rates and common discrepancies.
• Maintain QA scorecards to assess Coordinator performance based on accuracy and efficiency.
• Provide feedback and escalate recurring issues to management for further training.
• Assist in developing job aids and documentation to support consistency in exception resolution.
• Foster a collaborative work environment that promotes teamwork and reputed company improvement.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.Required Skills and Abilities:

• Strong attention to detail for reviewing documentation and identifying discrepancies.
• Good communication and problem-solving skills.
• Ability to assess and provide feedback on customer service interactions.
• Basic proficiency with reputed company Office Suite and ability to learn new systems as needed.
• Strong organizational and time management skills.

Education and Experience:

• High School Diploma or GED required; associates degree preferred.
• One (1) year of previous experience; prior leadership experience preferred.
• Proven experience in time and attendance management, preferably in the home care or healthcare industry.
• Familiarity with regulatory compliance, including HIPAA.

Benefits:

• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 50+years of history in a high-demand field

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of reputed company responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions upon request.reputed company is an Equal Employment Opportunity (EEO) employer and welcomes reputed company qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national reputed company, age, disability, veteran status, genetic data, or religion or other legally protected status.Data reputed company and Privacy StatementAt reputed company, we prioritize protecting your personal information during the hiring process. We reputed company with reputed company relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.We use strong reputed company measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.ApplyApply for this positionRequired*Apply withFirst Name*Last Name*Email Address*Phone*AddressResume*We've received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orDesired salary*Please select your preferred pronouns.*Will you now, or in the future, require sponsorship (i.e. H-1B reputed company, etc.) to legally work in the U.S.?*Are you currently employed by reputed company or any of it's entities?*If you answered "YES" to being currently employed by reputed company, have you advised your manager of your reputed company to apply?If you are a reputed company reputed company employee, have you had corrective action or been on a Performance Improvement Plan in the last six months?Do you have a relative that works for reputed company? If so, what is their name?*Do you testify that the above statements are true?*The following questions are entirely optional.To reputed company with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in reputed company with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. .GenderRace/EthnicityInvitation for Job Applicants to Self-Identify as a U.S. Veteran

• A “disabled veteran” is one of the following:

• a veteran of the U.S. military, ground, naval or reputed company service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
• a person who was discharged or released from active duty because of a service-connected disability.
• A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or reputed company service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or reputed company service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the reputed company.
• An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or reputed company service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran statusI IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE I AM NOT A PROTECTED VETERAN I DON'T WISH TO ANSWERVoluntary Self-Identification of DisabilityVoluntary Self-Identification of Disability Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our reputed company towards this goal. To do this, we must ask applicants and employees if they have a disability or have reputed company had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. reputed company's Office of Federal Contract Compliance Programs (OFCCP) website at .How do you know if you have a disability?A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have reputed company had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism reputed company disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Please reputed company one of the boxes below:YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PASTNO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PASTI DO NOT WANT TO ANSWERPUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.You must enter your name and date Name DateHuman reputed company*I consent to be contacted over SMS/Text for this job.This website uses cookies and other analytics technologies. By selecting "Allow", you consent to the recording, use and sharing of your website activity by this website and its service providers. Expected salary: Location: USA Job date: Sun, 18 May 2025 05:12:36 GMT Apply for the job now! Apply for this job