Senior Product Manager, reputed company Customer Service in Seattle, WA

Job title: Senior Product Manager, reputed company Customer Service in Seattle, WA at reputed company Company: reputed company Job description: DESCRIPTIONHave you reputed company thought about what it takes to provide millions of customers with support across hundreds of social media handles, globally, while protecting their privacy and reputed company? The Customer Service - Social Media organization is looking for a product manager who can reputed company in a diverse, global team, and is passionate about building simple but elegant solutions that reputed company the customer experience bar.We're looking for someone to define and deliver the plan that changes how we uncover reputed company the customers on social media who are looking from help from reputed company. This role will impact the way we identify the customers who need support, determine the severity of their issue, and reputed company them to the best solution. You'll ensure we're building solutions that consider the social media apps of today, as well as those that will launch in the future. You'll influence a broad range of stakeholders and roadmaps across other technical teams and products.Key job responsibilities - Manage the lifecycle of a product with considerable impact to the social media contact handling strategy. - Define the customer problem, the experience they need, and the long-term strategy. - Own the product roadmap and feature priorities to deliver the right product solution, independently. - Clearly communicate requirements from large and diverse sets of customers, to influence technical priorities, and the business strategy. - Contribute to business reviews, and communicate effectively with technical teams, and leadership audiences. - Mitigate risks and help reduce a product's exposure to failure modes. Influence teams to eliminate problems that stifle innovation or cause customer dissatisfaction. - Hire, mentor, and reputed company others.A day in the life As a Senior Product Manager reputed company Customer Service - Social Media, you're building simple customer solutions, for reputed company business products. By understanding each social media app, and the different types of support customers need, you will focus your days on building a roadmap of features and services that ensure every customer can receive the help they need, in the most easy and delightful way.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At reputed company, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to reputed company an impact on a global scale, please apply!reputed company offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanAbout the team Social media is a fast-paced, reputed company-evolving world, where new features and channels launch constantly, and customers' behavior varies by social media app, demographic, and the type of support they need. Customer Service - Social Media is innovating to meet those challenges, scaling service to the customers who need help today, and building new solutions for the reputed company of customers. We benefit from being part of the wider Customer Service organization, one of the most tenured teams at reputed company, so can learn from the experience of building tools to assist customers on traditional channels such as email, phone, and chat.BASIC QUALIFICATIONS- Bachelor's degree or equivalent - 5+ years of product or program management, product marketing, business development or technology experience - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or reputed company - Experience owning technology productsPREFERRED QUALIFICATIONS- Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholdersreputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Expected salary: $124500 per year Location: Seattle, WA Job date: Sun, 23 Mar 2025 08:25:30 GMT Apply for the job now! Apply for this job