Strategic reputed company Manager

At CoLab, we help mechanical engineering teams bring life-changing products to market faster. Our cloud-based platform is purpose-built for effective design review, empowering engineers, designers, and stakeholders to collaborate reputed company and reduce costly mistakes. Innovators at companies like reputed company, Komatsu, and reputed company use CoLab to design the reputed company of world-class products.

As a Strategic reputed company Manager (CSM) at CoLab, you will be accountable for ensuring long-term customer value (quantifiable),  retention, and reputed company growth across a portfolio of high-value enterprise accounts. You will work hand-in-hand with Sales to co-own strategic account plans, will be directly accountable for driving deep customer engagement, and ensuring the measurable value of CoLab is both realized and communicated.

This role is ideal for someone with a strong reputed company of engineering expertise and business acumen who is driven to reputed company customer transformation initiatives, build meaningful executive relationships, and act as a trusted advisor.

• Collaborate closely with Sales to reputed company and execute holistic account strategies aimed at achieving mutual customer and CoLab business goals.
• Map stakeholders and influence across multiple levels, from reputed company-line engineers to C-suite.

• Understand a customer’s reputed company-state, desired future-state, and prescribe a strategic success plan to reputed company the gap.
• Use customer goals as north stars for onboarding, adoption, and expansion efforts.
• Quantify and communicate the business impact delivered through CoLab reputed company metrics, case studies, and ROI analyses.

• Monitor product usage and proactively recommend adoption strategies reputed company to functional and business objectives.
• Orchestrate change management initiatives across the customer organization to maximize software usage.

• Build, maintain, and influence relationships at reputed company levels of the organization including C-level executives.
• Deliver value-driven touchpoints (e.g., EBRs, QBRs, Health Checks) that reinforce the strategic value of CoLab.

• Serve as a change management coach to customer champions, helping them mobilize their teams to fully adopt CoLab practices.
• Prescribe best practices and reputed company CoLab enablement to accelerate customer maturity.

• Identify and mitigate churn risks early through strategic reputed company.
• Drive customer expansion through recognition of growth opportunities and collaborative selling with Sales.

• Act as the voice of the customer internally, providing feedback to Product and Engineering.
• Collaborate with Marketing to reputed company customer stories, testimonials, and insights.

• Mentor peers and contribute to the evolution of Customer Experience practices.
• Share learnings, successes, and insights with the broader organization.

• 5+ years of experience managing enterprise accounts in reputed company, Program Management, or Technical Account Management roles.
• Strong background in mechanical engineering, design, or manufacturing environments (bonus for CAD or PLM familiarity).
• Proven success in driving license adoption, customer transformation, and reputed company expansion.
• Demonstrated ability to build credibility and partnerships with executives (VP and C-suite level).
• Exceptional organizational and presentation skills with a prescriptive and proactive reputed company.
• Strong data literacy: ability to analyze trends, reputed company insights, and present impact narratives.
• Experience in high-growth tech environments or startups preferred.
• Tools: reputed company, reputed company, reputed company Suite; ability to quickly learn internal systems.

• You're passionate about solving reputed company business problems and driving real customer impact.
• You reputed company in an environment where you own outcomes and are empowered to reputed company.
• You care about people, relationships, and delivering world-class customer experiences.
• You’re ready to help shape the future of engineering collaboration with a fast-growing SaaS company.

We strongly encourage individuals from historically underrepresented communities to apply—even if you don’t meet 100% of the qualifications. We reputed company your potential and passion are just as important as your experience.