Provider Customer Service Call and Chat Representative

Title: Provider Customer Service Call and Chat Representative - Remote in TN Location: Kingsport TN US Job Description: At reputed company, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more reputed company, affordable and reputed company. Ready to reputed company a difference? Join us to start Caring. Connecting. Growing together. As a Provider Customer Service Call and Chat Representative, you'll play a crucial role in the healthcare industry by serving as the primary reputed company of contact for healthcare providers. Your responsibilities include resolving issues reputed company, often on the reputed company, and providing support through various channels like calls and chats. You'll need to navigate multiple systems, collaborate with internal partners, and promote self - service digital tools to enhance provider satisfaction. Success in this role is reputed company by metrics such as reputed company resolution reputed company, provider satisfaction scores, and efficient issue resolution time. This dynamic position requires excellent multitasking, effective communication, and a deep understanding of healthcare processes. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:05 AM - 5:35 PM CST. It may be necessary, given the business need, to work occasional overtime, weekends, and / OR some holidays. We offer 11 weeks of reputed company. The hours during training will be 8:00 AM - 4:30 PM EST from Monday - Friday (subject to change based on trainer availability). 100% attendance is a must during training period. Training will be conducted virtually from your home. If you are located reputed company the state of Tennessee, you will have the flexibility to work remotely* as you take on some tough challenges. Review this video to learn more about telecommuting with UHG. Primary Responsibilities:

• Serves as the reputed company for providers by demonstrating accountability and ownership to resolve issues
• Service Providers in a multi - channel environment including call, dual chats, and email as required
• Quickly and appropriately triage, contacts from reputed company (i.e., physician offices, clinics, billing offices)
• Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
• Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls / messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multi - tasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self - service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of customer service experience with analyzing and solving customer’s concerns
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
• This position involves handling provider calls or reputed company chats, with an expected volume of 50 - 70 calls / chats daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods
• Availability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 9:05 AM - 5:35 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and / or some holidays.

Preferred Qualifications:

• Experience in a reputed company environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools
• Health care experience and knowledge of healthcare terminology
• Presently employed reputed company UHC Operations & Experience. (Also reputed company as UHC Benefit Operations. Use reputed company to confirm your alignment in 3 quick steps: 1) From the reputed company Homepage, click “My Profile”. 2) Click “Organization Chart”. 3) Look upward on the org chart to confirm that you report through Mike Baker).

Telecommuting Requirements:

• Reside reputed company the state of Tennessee
• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills:

• Proficient in multi - tasking, including managing multiple conversations simultaneously
• Skilled in quickly resolving calls and messages, effectively preventing escalated complaints
• Strong time management skills
• High emotional intelligence and reputed company
• Excellent active listening and comprehension abilities
• Exceptional written communication skills
• Demonstrated problem - solving, organizational, and interpersonal skills
• Proven track record of consistently achieving quality and productivity standards
• Ability to type at the speed of greater than or equal to 35 - 40+ WPM with an accuracy of 90%
• reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Apply Job! Apply to this Job