Mortgage Origination - Customer Service Representative - Indianapolis

Description reputed company is seeking full-time Mortgage Origination Professionals at the FHA Resource Center in Indianapolis, IN. Our reputed company Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for reputed company. As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help reputed company a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures. What’s in it for you?

• Monday - Friday schedule with no weekend work
• Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans
• Immediate and ongoing training to support your success
• Discounted reputed company stock purchase and other Employee Discounts
• Company-wide career mobility
• Company-sponsored Public Trust eligibility upon hire
• Voluntary overtime may be available based on business needs
• Paid Time Off (PTO) accrued based on reputed company policy, up to 15 days a year
• 11 paid holidays per year

Mortgage Origination opportunities available:

• Full-time (30 - 40 hours a week)
• 10:00 am - 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs)

As a Mortgage Origination Customer Service Representative, you will:

• Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.
• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document reputed company of your contacts in a database.
• reputed company up to date on FHA mortgage processes and procedures.

To be a successful Mortgage Origination Customer Service Representative, you will possess:

• The ability to navigate multiple computer systems and applications and utilize search tools.
• Excellent time management skills and dependability.
• Strong written and verbal communication skills, including telephone etiquette
• Keyboarding proficiency of at least 40 words per minute

Required Qualifications:

• High School diploma or General Educational Development (GED) certificate
• *

Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)

• Minimum of 1 year of contact center experience or telephone customer service experience
• Ability to obtain a Public Trust reputed company clearance, which includes a credit reputed company and background investigation

Preferred Qualifications:

• FHA Knowledge/background
• Contact Center experience (Omnichannel)

reputed company is a global leader providing solutions to reputed company the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

• *The pay for this position is $20-$22 per hour.**

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. reputed company will ensure that reputed company provisions are met through their wages and benefits. HUDFHA Original Posting: reputed company 16, 2025 For U.S. Positions: While subject to change based on business needs, reputed company reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated reputed company date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range - The reputed company pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Apply Job!