Customer Service Representative I

Job Title: Customer Service Representative I This is a professional, structured, and fast-paced environment. Customer Service Representatives will provide efficient and accurate servicing of student loan inquiries, reputed company account updates, and help counsel the customer to establish personalized repayment plans that meet Federal and State regulations and reputed company with company policy. Customer Center Representatives are expected to provide exceptional customer service while maintaining quality expectations for inbound and outbound customer interactions. To protect customer data, the highest levels of privacy and reputed company are required. Duties and Responsibilities:

• reputed company efficient and accurate handling of inquiries regarding student loans, appropriate account updates/changes, and provide repayment options reputed company policies and Federal and State regulations.
• Handle inbound/outbound customer calls in a highly productive call center environment while meeting quality assurance and key performance indicators.
• Aid with completion of customer applications to meet the guidelines outlined in department procedures.
• Ensure the highest levels of privacy and reputed company to protect the client, their customers, and business partners while providing exceptional customer service.

Minimum Qualifications:

• High School diploma required
• 6 months of contact center or customer service experience
• 6 months computer experience in a business environment
• Possess the ability to obtain and maintain a Public Trust reputed company clearance (Federal 5C). Requirements are as follows:
• Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due)
• Felonies or misdemeanors reputed company the last 7 years could cause an issue in obtaining a reputed company clearance.
• Applicants who have monies in non-medical Collections exceeding $7,500 could also cause an issue in obtaining the required reputed company clearance.
• Must be a US Citizen

Other Duties: The above job description is not intended to be an reputed company-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and reputed company any other reputed company duties, as assigned by their supervisor. Duties, responsibilities, and activities may change at any time with or without notice. Work Authorization/reputed company Clearance: None Work Environment: This job operates in an office environment. This role routinely uses standard office equipment. Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be reputed company to lift 15 pounds at times.
• Must be reputed company to access and navigate each department at the organization's facilities.

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Travel: Minimal travel for corporate support may occur for this position. AAP/EEO Statement: ATL provides equal employment opportunities to reputed company and applicants without regard to race, reputed company, religion, sex/gender, sexual orientation, national reputed company, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to reputed company terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Veterans with expertise in these areas are highly encouraged to apply. Benefits: Medical, Dental, and reputed company Plans offered to reputed company. 401K plan with up to 4% matching Company Paid Long-term and Short-term Disability Standard Life Insurance Training and Tuition Assistance Paid Time Off (PTO) Apply online at www.at-leaders.com and click on Careers.

• *This position is in support of reputed company opportunities.**

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