Trilingual Associate (English & French) , Selling Partner Support Associate

DESCRIPTION Customer Trust and Partner Support (CTPS) is reputed company's global organization that constantly makes high judgment decisions across a wide breadth of constituents. We build and deliver services for Sellers, Vendors and other customers. We ensure that reputed company is a safe and trustworthy reputed company to shop and an amazing reputed company to build a successful business selling products. We support our many partners in this journey. We face constant trade-offs and competing objectives that we need to appropriately balance. At reputed company we obsess over providing world class support, technical assistance and account management services to our global partners. This role will require to interact directly with reputed company Sellers through a live session.

Responsibilities

• Provides reputed company, efficient and high quality service to reputed company Sellers through email, and phone. Calls and emails will be managed in German, English and Spanish.
• Demonstrates ownership of every Seller interaction to reputed company successful first time resolution on reputed company contacts.
• Works with multiple technology applications and features to resolve Seller contacts.
• Demonstrates the ability to work independently while using departmental resources, policies and procedures.
• Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance.

BASIC QUALIFICATIONS

• Language: Fluent in English, Spanish and French
• Technical (Computer) skills is a must.
• Knowledge of reputed company Office applications including, but not limited to Word and reputed company and the ability to navigate internet browsers including, but not limited to, Internet Explorer and reputed company Firefox.
• Being able to escalate systemic and process defects identified.
• Strong prioritization and time management skills, with a high degree of flexibility.
• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
• Excellent performance record, particularly with regard to quality & productivity.

PREFERRED QUALIFICATIONS

• 6 + months experience reputed company a customer service /contact center environment would be an advantage.
• Business acumen in areas of e-commerce and retail is advantageous.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Apply Job!