Project Coordinator - The UPS Store - NY

About the position The UPS Store (TUPSS) is seeking a highly capable Project Coordinator to lead operational guidance and support within the franchise network for event and construction projects. This role involves ensuring the seamless execution of center events, including franchise renewals, ownership transfers, remodels, relocations, and new center build-outs, while acting as the primary liaison between franchisees, vendors, and UPS.

Responsibilities

• Take ownership of end-to-end responsibilities for new store buildouts, including strategic participation in key meetings, meticulous coordination of design processes, comprehensive management of trackers/spreadsheets/paperwork, oversight of construction activities, and timely project completion.

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• Provide comprehensive support for relocations, remodel extensions, and voluntary remodels, demonstrating proficiency from design initiation to compliance packet submission.

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• Execute smooth ownership transfers, managing all requisite paperwork, coordinating intricate design processes, engaging in rigorous construction coordination, and ensuring unwavering compliance.

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• Facilitate franchise contract renewals with precision and dedication, carefully managing paperwork, orchestrating seamless design processes, closely monitoring construction activities, and ensuring commitment to timeline compliance throughout.

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• Serve as the primary point of contact between The UPS Store, Inc., UPS, vendors, and franchisees, addressing inquiries, resolving concerns, and ensuring seamless communication channels at all times.

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• Conduct regular touchpoint calls with franchisees to provide comprehensive project updates, facilitate efficient paperwork completion, and communicate clear next steps with precision and professionalism.

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• Proficiently manage project schedules for franchisee training, ensuring adherence to policies, procedures, and responsibilities.

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• Collaborate cross-functionally with operational franchise consultants, actively participating in networking meetings and activities aimed at enhancing store performance and fostering a culture of excellence and innovation.

Requirements

• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook, coupled with demonstrated experience in effectively leveraging collaboration tools such as Zoom/Teams for seamless project management.

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• Prior experience in franchising or business consulting is highly preferred, along with a proven track record of success in project management roles.

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• Bachelor's Degree or equivalent experience required; UPS employees with a minimum of three years of UPS experience are also eligible to apply.

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• Must be currently located in the same geographic location as the job or willing to relocate yourself.

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• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice-to-haves

• Demonstrated proficiency in maintaining a process-driven approach, coupled with a commitment to timeline compliance, continuous improvement, and operational excellence.

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• Exceptional communication skills, encompassing both written and verbal proficiency, to effectively convey complex project updates and requirements with clarity and precision.

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• Proven ability to cultivate and nurture strong relationships with internal and external stakeholders, fostering trust and collaboration.

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• Self-motivated and disciplined, with an innate ability to thrive in both on-site and remote work environments, maintaining focus, organization, and productivity amidst challenges and setbacks.

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• Solution-oriented mindset, adept at identifying and addressing business challenges with agility and foresight, ensuring sustainable resolutions and preventing recurrence.

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• Proficient in meeting facilitation, engaging audiences both in-person and virtually, fostering participation, collaboration, and consensus-building.

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• Sound understanding of franchise organizational structures and dynamics, coupled with a keen awareness of franchise products, services, and profitability metrics.

Benefits

• Medical/prescription drug coverage

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• Dental coverage

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• Vision coverage

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• Flexible Spending Account

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• Health Savings Account

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• Dependent Care Flexible Spending Account

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• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment

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• Disability Income Protection Plan

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• Employee Assistance Program

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• 401(k) retirement program

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• Vacation

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• Paid Holidays and Personal time

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• Paid Sick and Family and Medical Leave time as required by law

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• Discounted Employee Stock Purchase Program

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