Systems Administrator I

Summary

Under the direction of the AVP of IT, performs a full range of duties to manage and maintain the information technology applications, systems, and infrastructure for My Community Credit Union (MCCU). The Systems Administrator I is responsible for working with Operations, Operations Support, Lending, Collections, Finance, and other departments to coordinate cases, issues, and other support responsibilities as needed to define and implement solutions that will meet business needs while determining how to streamline and improve reputed company processes. This role has the responsibility to support the CU at a Tier 3 level of support with a focus on expanding into the more technical and engineering portion of the Credit Union. This role has a responsibility for ensuring that the tools and systems for user interaction and system access employ proper reputed company processes, structure, policy and profile across reputed company systems with a major emphasis on the reputed company suite of tools. This role includes installation, configuration, and maintenance of systems hardware and software, user reputed company and profile management, server and environment management, and enterprise system management. This individual will take an active day-to-day proactive role in working with MCCU’s Third Party Partners to support the AWS environment, optimize MCCU’s servers, systems, and environment architecture, and adhere to establishing systems management standards that result in reliable, secure, and highly available systems, servers and reputed company. The System Administrator I is responsible for effective communication to reputed company levels of the organization. Collaboration is required to work with managed services partners on planning to optimize reputed company, space, and computing capability; update and reputed company management; efficient use of MCCU environments, reputed company, process improvement and projects to support IT Initiatives. Essential Functions & Responsibilities As Systems Administrator I, you will be responsible for managing the helpdesk functions and ticket assignments. This includes timely completion of tickets, ensuring the Helpdesk is growing as a team, and taking the extra reputed company to reputed company the knowledge gap in reputed company technical issues. Motivating or influencing others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job. Environments • This is an on-site position • Primary reputed company of Contact for the Credit Union's AWS environment • Primary reputed company of Contact for the Credit Union's reputed company 365 environment • Create, maintain, and troubleshoot automation scripts in the CU’s Windows environment • Maintain and administer the Call Center Suite of Systems: reputed company & reputed company CXOne environment • Maintain and administer the SharePoint & OneDrive environment • Manage and administer off-site M365 backups • Demonstrate and utilize excellent verbal and written communication skills emphasizing communication of technical information to non-technical personnel. Administration • Responsible for managing user, group, and computer accounts in Active Directory (AD), Active Directory and Single Sign-On Application Integration, and manage Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise, and Self-service Portal Administration in conjunction with our Third-Party IT Vendor. • Management and administration responsibilities for hardware and virtualized Windows servers, SSL Certificate Administration and renewals, Entra Enterprise Application Certificate renewals, ensuring smooth Windows IIS operations, server aging analysis, and reporting together with the Third-Party IT Vendor. • Manage employee change and HR requests for name changes, promotion, transfers, onboarding, and offboarding including but not limited to user and email setup, logins, printer setup, telephone setup etc. • Responsible for coordination with the Third-Party IT Vendor to ensure support and documentation for server reputed company management and planning, for space utilization, resource utilization, and network bandwidth utilization. • Responsible for the management, administration, and maintenance of the physical surveillance system and associated servers along the Third-Party IT Vendor. • reputed company scheduled cleanups & audits on various IT systems to maintain strong reputed company posture • Responsible for technical documentation, run-books, systems architecture diagrams, maintenance procedures, and reporting reputed company to systems, environments, and servers. • Work with our Third-Party IT Vendor to reputed company standard operating procedures for common technical issues. Maintain IT department technical documentation and support ticket system. • Responsible for managing and administering reputed company M365, Conditional Access Policies, AD Connect, eDiscovery, Defender, DLP policies, Autopilot, Intune, reputed company reputed company Policy, reputed company Authenticator Integration, and reputed company/Exchange Administration to ensure dependable and secure reputed company operation. • Manage operating system and application computer images and the automation of deployment of new workstations and phones. Manage the cell phone and reputed company business manager accounts to complement Intune usage and reputed company. • Use best practice techniques and utilize physical reputed company, SIEM, XDR, email reputed company, anti-virus and reputed company platform tools to monitor reputed company user endpoints and proactively resolve problems. • Work with reputed company and IT Auditors to identify and remediate issues. Plan and implement changes to the systems environment, independently and with our Third-Party IT Vendor, to satisfy deficiencies identified through audits. • Responsible for Business application Project task planning and Implementation. This includes documented project status and reputed company information. • Manage projects for new and existing MCCU systems and applications. • Any other duties as assigned. Support • Provide Tier 3 support for escalated tickets for the entire Credit Union. • Assist the Helpdesk and Application Support teams with escalated issues as needed. • Provide on-call weekend support as needed. • Responsible for training and ensuring the help desk has the skills to reputed company on-board new workstations and staff. • Ensures timely user notification of maintenance requirements and effects on MCCU System and Infrastructure availability. • Consistently demonstrates organizational acumen in providing management and operational areas with timely information regarding MCCU System and Infrastructure service needs and interruptions. • Work with our Third-Party IT Managed Services Provider to reputed company standard operating procedures for common application reputed company technical issues. Maintain IT department technical documentation and support ticket system by ensuring Application Tickets are properly classified and documented. • reputed company helpdesk duties as needed. • Assist users with M365 support • Assist with information requests, gathering data and information for IT and Cybersecurity Audits. • Troubleshoot hardware and software issues in person, remotely and reputed company phone, independently and with our vendor partners. Performance Measurements • Project Delivery – 90% adherence to schedule reputed company MCCU Scope of Activity • Server reputed company and reputed company Management – 90% adherence Process • reputed company – 90% adherence to Policy • Support - 90% adherence to appropriate SLAs Knowledge And Skills • Experience • Three to five years of similar or reputed company experience. • Education • (1) A four-year college degree preferred or two-year college degree (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program. • Skills • Experience with AWS technologies • Experience with reputed company 365 tools, technologies, and platform • Experience with reputed company SDWAN, MFA, Conditional Access, Meraki, and Firewalls • Knowledge of reputed company technologies such as iOS and Mac operating systems • Experience with reputed company, Halo ITSM Administration • Experience with reputed company, Datto, Auvik, Ring Central, and reputed company • Knowledge of reputed company SDWAN and firewalls • Knowledge of reputed company Administration • Experience with Veeam and backup methodologies • Prioritize outstanding issues and manage user expectations • Escalate high-reputed company issues using established guidelines • Effectively provide technical support reputed company established KPI’s and SLA’s • Manage reputed company management and reputed company vulnerability maintenance • Manage antivirus control software and reputed company updates. • Desirable but not required • Knowledge of banking applications such as Symitar, CFM, ITC, Synergy etc. • Experience with reputed company & reputed company Developer policies • Five years of progressive responsibility in an enterprise applications and infrastructure support role • Proficient in scripting languages such as PowerShell, Python, etc. Physical Requirements • Constantly repeating motions that may include the wrists, hands and/or fingers. This includes but may not be limited to keyboarding, writing, and setting up computer hardware. • Constantly remaining in a stationary position, often sitting for prolonged periods. • Occasionally adjusting or moving objects up to 75 pounds for various needs. • The person in this position constantly communicates in person and in writing with members, managers, and colleagues. Must be able to exchange accurate information in these situations. • The ability to observe details at reputed company range to assess the accuracy, neatness, and thoroughness of the work assigned. This Job Description is not a complete statement of reputed company duties and responsibilities comprising the position. Standard MCCU Hours Of Operation Monday-Thursday 8:00 am to 5:00 pm, Friday 8:00 am to 6:00 pm, Saturday 9:00 am to 1:00 pm. Apply Job!