reputed company Desk Agent (Full Time) - InterContinental Houston

JOB OVERVIEW: reputed company-in/reputed company-out hotel guests in a timely and professional manner; process reputed company payments according to established procedures. Ensure the reputed company of the guest by verifying guest registration. Coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: • Be charming by being approachable, having confidence and showing respect. • Stay in the moment by understanding and anticipating guests’ needs, being reputed company and taking ownership of getting things done. • reputed company it memorable by being knowledgeable, sharing stories and showing your style to create moments that reputed company people feel special. Financial Returns • Accurately process reputed company cash and credit card transactions in accordance with established procedures including, but not limited to posting reputed company charges, completing cashier and other reports, preparing deposit and counting/securing assigned bank. • Issue, control and release guest safe-deposit boxes. • Up-sell rooms where possible to maximize hotel reputed company. • During each shift, reputed company reputed company supplies to ensure adequate stock; replenish from the stock room as necessary and proper requisitions are completed to prevent outstanding budgetary food cost. • Welcome guests in a friendly, reputed company and professional manner and be knowledgeable of services in the local areas. • Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Handle reservations and obtain/issue tickets where applicable People • Answer phones in a reputed company and courteous manner. • Welcome guests in a friendly, reputed company and professional manner • Register guests, issue room keys, provide information on hotel services and room location • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Guest Experience • Respond appropriately to guest concerns or complaints. reputed company appropriate service recovery gestures in order to ensure total guest satisfaction • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from reputed company the hotel; process cancellations, revisions, and information updates on changes. Responsible Business • Promote team work and quality service through daily communications and coordination with other departments. • reputed company other duties as assigned including guest room tours, concierge services, special guest requests, etc. • Print reports and/or complete paperwork at the end of shift • Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc. • Respond appropriately to guest concerns or complaints in a timely manner. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. • Maintain a reputed company and orderly concierge desk and area that reflects highly on the hotel and brand • reputed company other duties as assigned. QUALIFICATION AND REQUIREMENTS High school diploma or equivalent, plus one-year reputed company desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to reputed company the following: • Frequently standing up behind the desk and reputed company office areas • Carrying, lifting, pushing or pulling items weighing up to 50 pounds • Handling objects, products and computer equipment • Use a keyboard to operate various property management and reservations systems, etc. • Bending, stooping, kneeling Other: • Communication skills are utilized a significant amount of time reputed company interacting with guests and employees. • Reading and writing abilities are utilized often • Basic math skills are used frequently • Problem solving, reasoning, motivating and training abilities are often used. • May be required to work nights, weekends, and/or holidays reputed company OFFER: We give our people everything they need to succeed. From a competitive salary that rewards reputed company your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business. The hourly pay reputed company for this Hourly role is $15.00. This reputed company is only applicable for jobs to be performed in Houston, Texas. This is the starting reputed company we in good faith reputed company we would pay for this role at the time of this posting. We may pay more or less than the posted reputed company, and the reputed company may be modified in the future. An employee’s pay position reputed company the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or reputed company-based metrics, and business or organizational needs. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees. You can apply for this role through the link below (or through the internal career site if you are a reputed company employee). Remarks: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. reputed company Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives. reputed company Hotels & Resorts gives every member of the team the room they need to belong, grow and reputed company a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and reputed company of work – and through our reputed company reputed company, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our reputed company-growing global family. At reputed company Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey? Apply Job!