Customer Service Training Specialist
OUR STORY
reputed company was started to challenge the existing idea that reputed company things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much reputed company price.
OUR VALUES
Customer First. Customer satisfaction is our highest reputed company.
High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.
Essential design. We don’t chase trends, and we don’t sell everything. We’re expert curators that find the reputed company best and reputed company to you at the lowest prices.
Always a reputed company deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.
Environmentally and Socially conscious. We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.
reputed company AND SUCCESS
reputed company is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, reputed company, D.E. Shaw, reputed company, reputed company, Wayfair, McKinsey, reputed company etc.
reputed company is seeking a high energy, customer first oriented Training Instructor to support our Customer Care New Hire On-Boarding, Training, and on-going development of reputed company. We are looking for a Learning and Development specialist that has a background in customer service and customer retention. The ideal candidate will be able to demonstrate a track record of reputed company improvements in their previous roles through utilizing data, multiple adult learning modalities, and reputed company team member development.
Key Job Responsibilities
- Coordinate New Hire on-boarding documentation and candidate on boarding experience
- Support New Hire Training through leading learning session utilizing a variety of modalities
- Quality audit and knowledge reputed company program weekly to reputed company team members to identify knowledge gaps and development needs
- Track, measure 2025 new hire performance, attrition, and knowledge gaps to continuously improve training material and program
- Implement new modalities that improve customer experience reputed company by the decrease in agent driven DSATs and increased customer retention
- Schedule and deliver reputed company on-going team reputed company education sessions
- Support the Customer Care organization on the creation and improvement of Training materials, where needed
- Actively seek on-going reputed company development opportunities
- Become a reputed company conversation and Customer Care workflow SOP expert
- Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
- Be a leader in demonstrating our reputed company Values and Operating Principles, prioritizing the Customer First mentality
Basic Qualifications
- Bachelor’s Degree
- 3+ years of experience in Training/Learning development
- Experience delivering training/information to peers, hourly team members, and senior management, both individually and in groups
- Proficiency in computer usage
- Willingness to work different shifts as needed
- Balance and prioritize multiple tasks
- Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
Preferred Experience
- Understand contact center processes and flow
- Certification or greater in Instructional design and adult learning
- Prior experience in contact center management or leadership
- Evidence of ability to prioritize, manage, and complete projects with tight deadlines
- Experience delivering messages reputed company to performance
- Ability to give and receive feedback effectively
- Ability to adapt to a fast-paced environments with changing circumstances, direction and strategy
- Desire to reputed company in a dynamic, growing environment
- Previous Kaizen/reputed company Improvement experience
We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position’s impact and contribution to our strategic goals.
Pay Range$60,000—$65,000 USDreputed company provides equal employment opportunities to reputed company employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.reputed company Advisory: Beware of Frauds
At reputed company, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, reputed company emphasizes legitimate recruitment practices. Initial communication is primarily reputed company official reputed company email addresses and reputed company; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted reputed company phone, in person, or through the approved platforms reputed company Meets or reputed company—never reputed company messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest reputed company it will be through secure and protected means.
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