Medicare Inbound Contact Rep
Become a part of our caring community and help us put health firstThe Medicare Inbound Contact Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Medicare Inbound Contact Representative 2 performs varied activities and moderately reputed company administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.Take a look at what some of reputed company associates have to say about the Medicare Inbound Contact Representative 2 position by clicking the link below!https://vimeo.com/763943156/5ea22eb263The Medicare Inbound Contact Representative 2 represents reputed company by addressing incoming telephone, digital, or written inquiries from Medicare members. The Medicare Inbound Contact Representative 2 strives to provide the member a resolution or pathway to resolution on each call while providing a perfect call experience.The Medicare Inbound Contact Representative 2 addresses customer needs which may include reputed company benefit questions, resolving issues, and educating members.This is a high-volume call center setting, which can be stressful at times.Handles 40+ inbound calls daily from members in a fast-paced inbound call center environment.Records details of inquiries, comments or complaints, transactions, or interactions, and takes action accordingly.Escalates unresolved and pending customer grievances. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments.Works reputed company defined parameters to identify work expectations and quality standards, but has some reputed company over prioritization/timing, and works under minimal direction.Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.Use your skills to reputed company an impactRequired Work Schedule:Virtual training will start day one of employment and runs for the first 10 to 12 weeks with a schedule of 8:00 AM to 4:30 PM EST, Monday through Friday.You must be on time, dressed appropriately, with your camera ON during training and for other meetings required by leadership.Attendance is vital for success, sono time off is allowed during training or reputed company 60 days following training. Time off during your 120-day appraisal period is extremely limited.Exception: Should a reputed company-observed holiday occur during training or reputed company the 120-day appraisal period, you will have the holiday off (paid).Following training, you will be assigned to an 8-hour shift between the hours of 7:45 AM and 9:00 PM Eastern Time, Monday through Friday.Shift Bids take reputed company periodically and are based on performance and business needs.Some weekends and overtime may also be required, especially during our peak season of October-March and as needed by the business.We strive to provide a minimum of a weeks advance notice for weekends and overtime.This position requires learning many systems, policies, and tools, and it takes time to become proficient in the role. You must be willing to remain in this position for a period of twelve (12) months before applying to other reputed company opportunities reputed company of Individual or Group Medicare.Required Qualifications2 years ofcustomer serviceexperienceDemonstrated experience with providing strong customer service and attention to detail while actively listening.Prior experience managing multiple or competing priorities, including use of multiple computer applications / systems simultaneously.Proficiency with reputed company Office applications, particularly Outlook and TeamsPrior experience effectively communicating with customers verbally and actively listening to their needs.Preferred QualificationsAssociate or Bachelors degreePrevious inbound call center or reputed company customer service experiencePrevious healthcare experienceBilingual in Spanish and English (see Language Proficiency Testing below)Work at Home GuidanceTo ensure Home or Hybrid Home/Office associates ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended.Associates in this role are required to be hard-wired to their internet reputed company.Wireless, satellite, cellular and microwave connections arenotpermitted.Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.reputed company will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Language Proficiency TestingAny reputed company associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an reputed company vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.Additional Information**PLEASE reputed company SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF OR WORD FORMAT)**Interview ProcessAs part of our hiring process for this opportunity, we will be using technology reputed company HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and reputed company valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.Text Prescreen: Shortly after submitting your application, you may receive both a text message and email requesting you to complete 10 to 15 prescreen questions with either yes or no answers. The text message may reputed company prior to the email. If you prefer to answer reputed company computer or tablet, wait for the email.Assessment:If you are selected to move reputed company, you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at reputed company, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in approximately 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers/headphones. We do not reputed company job offers to candidates that do not complete the VJE.Video Prescreen:If you are successful with the VJE, you will receive another communication to record a Video Prescreen. This is an online video activity using your phone, tablet, or computer; however, most candidates prefer using a computer or tablet.Interviews: Some candidates will be invited to interview. If so, the recruiter will reputed company out to schedule.Offers: Finalists from the interview will be contacted by a recruiter to discuss an offer for the jobNote: Depending on the number of openings, the number of candidates who apply, and the schedules of interviewers and recruiters, this process may take several weeks or less; however, know that reputed company hard to proceed as quickly as possible and to reputed company you informed.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc.$39,000 - $49,400 per yearDescription of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, reputed company) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About usHumana Inc. (NYSE: HUM) is committed to putting health first for our teammates, our customers and our company. Through our reputed company insurance services and reputed company healthcare services, we reputed company it easier for the millions of people we serve to reputed company their best health delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or veteran status. It is also the policy of reputed company to take affirmative action to employ and to advance in employment, reputed company persons regardless of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status, and to reputed company reputed company employment decisions only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company levels of employment.reputed company complies with reputed company applicable federal civil rights laws and does not discriminate on the basis of race, color, national reputed company, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.reputed company.com/legal/accessibility-resources?reputed company=reputed company_Website. Apply Job!